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1.5 Based on 72 reviews
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  • Customers like
    • Customer service 3
    • Bank manager 3
    • Vena 1
  • Customers don't like
    • Difficult to work with 8
    • Customer service 5
    • Unfair fee s 4

collections department is nothing but harassment. they start calling WHILE you are still in your 10 day grace period. not to mention, I was approved for a skip a pay and it's like the two departments don't talk at all because after I was approved, and the loan dept had received my signed affidavit of the skip a pay, the collections dept KEPT CALLING...8 TIMES A DAY!!!! that is absolutely absurd. I cannot fathom how they have not been sued... Read more

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I found out that PNC has been taking money from my credit card without consent. I have never heard from them before! It comes up as a telemarketing number, so people be aware. They are not easy to get a hold of and only wanted me to give them MORE personal information, the question here is why does the number show up on my credit card statement as a telemarketing company? but show up as a legit company?? I have cancelled my card and will... Read more

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In early may I entered a new "vendor" in my bill payment center and requested a check be sent to them on 5/20. When the check was mailed from PNC they had changed the remit to address!!!!. Since the check was sent to the wrong address my insurance policy was cancelled for non-payment. I called PNC to ask why the remit to address was changed - they have no answer, they sub-contract out the payments and have no way of knowing why the address was... Read more

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I have never in my life despised a bank like PNC. The staff at this bank has the worst customer service ever. I had a concern I would be in overdraft and did a payday loan to avoid the $36 overdraft fee. Of course due to the Bank holidays the charges didn't post till Tuesday and the deposit didn't post till Wednesday. But sure enough PNC withdrew their $36 fee. I called the bank to ask for assistance and the *** has the Gaul to say "what's your... Read more

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I'm not pissed, but I am concerned with the lack of integrity some of your reps use when dealing with reps. I went into a location in Harrisburg, PA to close an account that I did not need. I opened it for the specific reason of setting up an auto debit payment for my car note because my credit union said they can only send paper checks which was making my car note late. After I opened the account, I found out the credit union in the other... Read more

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I have used PNC bank for many years, and had always been happy with their service, until now. We recently moved out of state, and decided to stay with PNC. Over several months, PNC kept charging one of our money market savings accounts $10 each month, supposedly because the balance got below $500. I understand that, if it is policy, but what I don't understand is why they NEVER alerted me that they were doing this. I did not notice it until... Read more

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  • From mobile
  • May 21
  • #852123

My home loan was bought by this joke of a company. As soon as their website was able to take automatic payments I signed up. Yet I have recieved call after call from their collentions department. Today I just got a letter from them saying they did not recieve my May payment! It was debited from my checking account on May 1. If at all possible stay far away from this irresponsible company!

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Even after a 100Million class action suit they STILL continue with the same practice. My husband forgot to tell me about a purchase so we went over $3. However they took the largest purchase (and last purchase) and put it first so they could charge me 6 fees ($216.00). They swear they don't do that but I have printed proof of them doing exactly that. Unless you have a serious cushion the banks totally ***. I have no problem with 1 charge as... Read more

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  • From mobile
  • May 11
  • #845931

Please contact federal trade commission with all these complaints were taking this bank out the steal rob and take every dime they find customer service sucks no mgmt no return call file complaints go to bbb then to the white house federal trade commission they will get fined

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They did the same thing to me. We should be able to cash a check for any amount if we have an account with them is what I thought. On two occasions at two different banks, I was depositing a check and also taking money from it. They were saying that I could not take any money out until the check cleared the next day. Asking why, they said that I did not have enough funds in my account to cover for the check in case the check bounced. So... Read more

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