PNC BankComplaints and Reviews

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  • Customers like
    • Customer service 2
    • Bank manager 2
    • Vena 1
  • Customers don't like
    • Difficult to work with 5
    • Customer service 5
    • Unfair fee s 3

PNC sent me credit card offer, 0% for a year. I apply with offer code and apparently they did not put the code on the application, because after using it the first month 73.00 interest at 21% interest. I called them and told them there should not be interest on this account, sorry but I don't need a credit card that bad. I have others that are much lower already. They were very contrite about it... Read more

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I been a customer with PNC Bank for over 40 years (when it was called Central Trust) I took a check in for deposit signed over to me by future daughter in-law. They refused to deposit it unless she was present. this was the branch in Blue Ash Ohio on Hunt road. Me and husband also have our home loan with PNC .. This was very aggravating and should not of happened. Has never happened to me... Read more

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I called PNC because my login wouldn't work. I was locked out. I've had the same for 16 years and they told me they could mail me a password through the usps. I told them it wouldn't take my login and they kept insisting they would mail a password through the mail. When I told them for the fifth time it wouldn't make a difference because my login doesn't work the told me I had no online banking!... Read more

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CHANGED OUR CREDIT CARD SERVICE AT OUR COMPANY WITHOUT GETTING APPROVAL AND THE NEW SYSTEM IS NOT COMPATABLE WITH CURRENT SYSTEM. WE TRY TO CANCEL THEY SAY WE SIGNED BY COMPUTER AND WE CAN'T GET OUT OF THE CONTRACT.MY PNC LOAN OFFICER RECOMMENDED THIS PERSON FROM THE CREDIT CARD COMPANY.I THOUGHT I COULD TRUST HER TO LOOK OUT FOR A GOOD CUSTOMER. BUT THE CREDIT CARD PERSON WAS A CRUMB JUST LIKE... Read more

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Last summer I got a flyer about how they would pay you $300 if you opened a virtual wallet account in their bank. You needed to open an account, create a direct deposit and use their bill pay. I sat with the banker and got all of the detail - or so I thought. It took me a bit to get the direct deposit changed over and I used the bill pay and had the correct amount of money in there - actually... Read more

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This company is clueless. I have called five times to resolve an issue. Each and every time I get a different story. They tell me I have the wrong department then transfer me to another department that tells me the first department is who I want. So obviously nether department knows anything. So I try again a week later hoping for a person with enough brain power to help but the cycle resumes to... Read more

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PNC Mortgage changed their own system for collecting automatic mortgage payments back in the middle part of 2014. Issue I have is that they failed to withdraw our mortgage payments while they were 'adjusting' their system -then indicated that I had made a late payment. They did finally withdraw the payment from my account but not before causing a 'Late Payment' ding in my credit. When I contacted... Read more

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I have been with these bank pnc 4 /6 years all they have ever done is still from just resantly the they charged me 36 $aday said I was over my limit and I'm not I explained what had happend they would not give me a straight answer he talked around me not to me I'm highly pissed off so I went to my lawyer told him everything he said he was not surprised it's happend be for but catch this they r... Read more

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What is wrong with PNC Bank!!!! Yes it is impossible to make a car payment online. PNC could really help their customers out by fixing this. Would that be so hard to do? And with the paper that you submit when you make your payment, below the amount these words are written "This amount includes a late charge." EXCUSE ME!! Who said I was going to be late in making my payment and where does this... Read more

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My experience with PNC unethical business practices. PNC Paid charges made to my account out of order, pushing my account into overdraft fees. This has happened several times. I am no longer able to monitor my account daily in order to avoid charges. And only one time was I able to speak to a manager and come to a proper resolution but it was after enduring long wait times, lengthy back and forth... Read more

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