PNC Bank
Reviews and Complaints
I am so freaking pissed at PNC BANK..
Overdraft Fees
I was mislead once again by another big bank. This time with PNC, I checked my account last night and knew that I have an auto draft set up for the morning.
Well PNC in their wonderfully unethical practices decided to pay 2 of my bills late last night instead of this morning like it should have been. I was charged 2 $36.00 overdraft fees and when I called this morning the *** bag from PNC said he could not reverse the charges because it was my fault and not theirs even though he admitted that the funds came out late last night.
I am very careful on how I manage my money and will no longer be a PNC customer and will let everyone that I know of how they screwed me a loyal customer for over a decade. $72.00 to loose a good customer PNC hope it was worth it!!
- Worst bank i have ever dealt with
- Service bad and unconcerned
Preferred solution: Full refund
Can't keep track of my cards
- Poor service
Preferred solution: Re-activate my current debit card until I have received a replacement in the mail.
Locked account not able to make a deposit
Intentionally caused my account to be overdrawn.
I check my e-mail every day for job offers and bank alerts whenever my account is going to be overdrawn. For about a month or two, I had received an e-mail from PNC for every day my balance was under $100.00.
I usually keep the bank account under the threshold so I can get daily alerts on my balance. PNC didn't like that I suppose. On December 15th, 2017, a bill was charged and put me at something like -$55.00, but I didn't receive the e-mail for that day. I never even received an alert for the overdrawn account until the day after (which was sent to my spam folder) by which time the overdraft fee was already applied.
I called PNC but, since I had already gotten two previous overdraft fees refunded in the month of October (due to another incident regarding the unreliability of their e-mail system), they suggested I keep a ledger and offered to mail me a free ledger instead. Every day since the 15th of December, I have continued to receive regular e-mails correctly stating my current balance on the account. When I called, they never mentioned that the e-mail was missing, or that it was sent and I just never got it. I honestly think that they didn't send the alert on purpose.
I've fallen on rough times financially, and can't afford to be constantly paying overdraft charges just to line their pockets. I will be closing this account as soon as possible and migrating my auto-pay accounts to my secondary bank account.
- Some of the call center staff seemed genuinely empathetic
- Branch employees are friendly
- Unfair fee s
Preferred solution: Full refund
Home equity loan
My home equity loan is so screwed up that my balance is close to $2,000 dollars higher than it should be. My payments are not applied to my account.
For close to 3 months they have screwed with my account applying misapplication reversals. They are over charging my interest because my account balance is higher than it should be. I have talked with at least 4 people about the problem and none of them are doing anything to fix the problem.
All I get is a sob story on how they are working on the problem but nothing gets done. If fact since they started looking at the problem it has only got worse.
Bounced checks
Went to write checks for my son's utilities(he is 100% disabled). He sent them in and called a few days later to say that they had bounced.
I haven't had less than 3000 in that account in months so 140 worth of checks should not bounce. Called my branch and they ended up referring me to a customer service number where a young man proceeded to tell me there was nothing he could do because he could not get into the account. I asked to speak with his supervisor and was told that only my branch could help me. When I said that they had referred me he seemed confused and I again asked to speak to his boss whereon I was put on hold and hung up after waiting twenty minutes for someone to come on.
Called the branch back and they went into catch 22 mode and referred me back to customer service. Time to try another bank
The worst bank
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Verified Reviewer | Monroe Township, New JerseyManager treats customers like an employee
Refinancing from here is horrible
Don't do business with PNC Bank
- Unfair fee s
- Talking to idiots
- Worst bank i have ever dealt with
World's number one inconvenient bank ever.
Just don't care
- Service bad and unconcerned
Preferred solution: Let the company propose a solution
Poor Customer Service
Preferred solution: Revamp the customer service for this bank. Change of management at this location.
Deplorable customer service
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PNC customers should know that the law firm of Migliaccio & Rathod currently has an open investigation into excessive overdraft fees charged by banks, PNC included. If you type "Migliaccio and Rathod overdraft" into Google, you should find their website as one of the first links.