Anonymous

Complaint against a Teller

We have been with PNC for 20 years. We have a Joint Checking, Savings & a single checking, please a credit card.

Went to PNC at 17725 Coastal Hwy, Lewes, DE to Deposit two checks into my wife's account and she wanted $16.00 back. Your *** teller Irina Rozhkova would not give me the $16.oo because it was going into my wife's account. Everyone in that bank knows me and also knows that I am an Ordained Deacon and I'm not going to steal $16.00. That Nasty woman made me go out to get my wife out of the car & come in to get the money.

Next week, I plan to move everything to another bank and I am telling my kids in DE, MD etc to do the same. AND, you can thank Irian Rozhkova for losing all that money.

Donald E. Lydick

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Cons:
  • Irina rozhkova
Reason of review:
Poor customer service
Dorothy H Mvz

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Verified Reviewer
| map-marker Lady Lake, Florida

PNC Merchant Services Is No Good!

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Updated by user Oct 05, 2016

I contacted PNC merchant services, spoke with a representative, Randi McKenna, who signed me up for a merchant account but did not give me full disclosure of the contract. Now, two years later, I am being charged with all these excesses fees; neither did Randi tell me...

Original review Oct 04, 2016
I signed up with PNC Merchant Services on 9/24/2014 for a simple merchant account; an account with no monthly fees. I specifically told Randi McKenna that I was not going to be processing credit card payments on a regular basics and did not want to pay a monthly fee. Now, almost two years later, PNC starts charging me $19.50 fee per month. I contact them and they informed me they sent a letter to me in February; I never received the letter and I told them. They assigned me a person Mark Blackstock, 412-803-****, to resolve the issue for me about the fee and about cancelling my merchant services account; he did absolutely nothing - they are crooks. Blackstock told me that I signed the contract and agreed to a fee, if I did not process $60,000 a year in credit cards and that I signed the contact stating, agreeing to keep the account for 3 years; I was not aware of either of these things. These are key things that Randi McKenna should have pointed out to me. I never would have agreed to processing $60,000 a year in credit card payments or to keeping the account 3 years. The figures McKenna put on my application for Visa and MC amounts, I did not give them to her; she put them there on her own. She is responsible for letting the customer know all these things but she did not tell me anything. PNC Merchant Services is a rip off and is designed to get customers sucked in for long periods, so they can make a profit.
I filed a complaint with the Consumer Finance Protection Bureau, which did no good; Mark Blackstock lied to them, saying that he did an investigation but he did none! He sent Consumer Finance Protection Bureau a letter saying he addressed the issue with me but he lied! Mark sent me a letter dated August 5th, with the same thing he told me in June when I first contacted him about the issue. PNC Merchant Services should be closed down and all the top executives put in jail; they are a scam and rip-off and the government allows them to get away with it!!
Now, PNC Merchant Charges has placed another unannounced charge on my merchant account for the month of October for $109.00; I was told it was an annual fee to cover the charges Visa and Mastercard fees they are charged!!! OUTRAGEOUS!!! PNC Merchant Services are making up fees as they go!!! The Representative also told me the $19.50 a month I am being charged, is because I don’t process credit cards each month; so I am getting penalized for not using their services each month!!! How can these government agencies, who are supposed to protect consumers against companies like PNC Merchant Services, allow this to happen? The whole government is nothing but a sham; if you not rich or famous, they care nothing about you – it is absolutely true in this country, the rich get richer and the poor get poorer – the rich, the government included, steals from the poor, to make themselves richer and more powerful!!!!

View full review
Cons:
  • I did not like not given full merchant account details
  • I did not like i was lied to
Reason of review:
Did not disclose full contract and charging a lot of fees

Preferred solution: Full refund

Keesha Oev
map-marker Huber Heights, Ohio

PNC Theft

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Over the past 12 months PNC has ripped me off by hundreds of dollars with numerous overdraft fees, and fees on top of fees, by manipulating the way that charges are processed in my account. How do they get away with these things? When I have complained they tell me there is nothing they can do. Deposited checks take days to clear (hey PNC listen up: we're in the 21st century it's 2017 - digital banking should be instantaneous). I am so angry with them and their immoral banking practices. I'm going to create a bill for the wrongful fees they've charged me, and send it to their corporate office.
View full review
Loss:
$229
Reason of review:
Wrongful overdraft fees

Preferred solution: Full refund

3 comments
Guest

PNC customers should know that the law firm of Migliaccio and Rathod currently has an open investigation into the charging of excessive overdraft fees. Type in "Migliaccio and Rathod overdraft" into Google to find their website.

Guest

Good luck with your "bill"

keep enough money in your account = no problems

Been a customer of them since mid 1960's.. never been charged ONE FEE - - EVER

Good Luck.

Guest
reply icon Replying to comment of Guest-1274368

Sounds like 'anonymous' has had an 'outlier' kind of good experience.

From most of what I have heard (and also from personal experience) PNC has a history of not being very transparent when it comes to disclosing just how fees are applied.

Take for example what was supposed to be a simple $2 monthly fee for a paper statement for Virtual Wallet, yet we were charged $6 per month.

How did PNC explain that? Well, they said it was $6 because they were reporting on 3 separate sections of the Virtual Wallet, but of course, it is mailed all on one page!

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Anonymous

Pnc Bank - Manager Review

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Worst experience ever spaeking to Jessica who claims to be a Retail Manager, phone number 614 856-****. Yes, I called very upset after finding out I was charged a 15.00 service charge which caused me 2 overdrafts for transactions that I had money in the account to cover.

Mind you ive had this account for over 6 years and was never charged any service charges until now. Jessica yelled at me and told me the final decision is she will not refund the charges and she was very argumentative with me to the point I had to coach her on staying professional at all times and as a manager she should never yell or talk over the customer. Neadless to say she said her Supervisor Kathy Gardner would call me back but she would not be refunding anything either and that was the final decision. If the call was recorded as I hope it was, I hope it's played back to her superiors as an example as a bad customer service experience!!

The manager and entire customer service team needs Soft Skill training!! If I had been an undercover CEO calling, after this experience Jessica would no longer have a job and I would be embarrassed and sick to my stomach to know I have such unprofessional animals speaking to my customers.

Now lets see if I even get a call back. Very unhappy, Sharon Thomas, Gurnee IL Customer

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Reason of review:
Poor customer service
1 comment
Guest

LOL a 15 fee caused you to bounce two checks.

That's cutting it a little too close. Never had a fee there in 50 years other than buy checks.

Good Luck!

Lemon Hlr

Pnc Bank Atm Machine Review

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Updated by user Dec 02, 2016

After the first nightmare night and rude service I was just awoken at 3am by an email from Pnc saying I was overdrawn and 4! Charges of 36$ stolen from me. I have the screenshot of my account and I was temporarily granted the 33$ deposite but they still charged me....

Original review Dec 01, 2016
The ATM at the saltsburg rd branch took my cash then said out of order then spit the card back without crediting the account. I spent 2 hrs on the phone sitting there afraid to leave.

Finally the hotline took my info I asked if I should tape out of order on machine and was told thank you that would help others. The put a temporary 35$ credit because the reason it was so important was the account was 24$ overdraft from trip I had just returned and I wanted it covered until I was paid Friday. The back of sign i placed had my phone number so a woman from branch called next morning. She started by scolding me for the sign to which I responded that the operator had recommended it.

Then she not so slyly posed a "hypothetical" case of people claiming this to avoid overdrawn charges. Then added another warning about the sign. By this point I was boiling and stated that she is criticizing the wrong person and needs to improve internal communication because it is horrid along with her tone and attitude. She curtly ended the conversation never asking one question about my deposite.

Not ammount,time,what size bills etc. by the time I cooled and found the balance check receipt I used immediately after the malfunction to get exact time it was 4:01 and no one would pick up. Bottom line is if your not dealing in sums worthwhile for them or not blessed with large nest egg you are nothing but a hassle. With no value to them that is how you are treated.

As a note the woman on the hotline that I finally reached that night was polite and did all she could for me. The only bright point in long cold hassle
View full review
Cons:
  • Lying reps at the branch
  • Unethical
  • Stole from me
Reason of review:
Damaged or defective
Louella Bki
map-marker Gresham, Oregon

Can't make an online payment to PNC unless you have a PNC checking account

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PNC Bank - Can't make an online payment to PNC unless you have a PNC checking account
Updated by user Sep 26, 2016

I found out that the '3rd party' that they use for accepting online payments DID NOT HAVE MY PHONE NUMBER IN THEIR DATABASE.

That was the reason I was unable to login to the 3rd partly online system. I was told this can only be resolved by talking to PNC, (not by talk...

Original review Sep 09, 2016
I have an equity line of credit that used to be with Nationstar.

I live on the west coast where there are no PNC branches.

The only way for me to make a payment is to MAIL it (FFS it's the 90's man, get with it), or to call and make a payment over the phone.

I set up a PNC consumer banking online profile, answering all their questions, only to find out that it does me no good if I don't have a PNC checking account. Customer service is completely oblivious to this circumstance, as I was told on multiple occasions that creating an online profile would solve all of my problems. Instead, all it did was create a breach in the security of my personal information, as I was forced to hand them all of my personal information in order to create my profile.

I sincerely believe that PNC bank is a front for a *** group of teenagers running a money laundering scheme from the basement of their grandmother's Chicago home.

All I want to do is submit my monthly payment online, just like every single one of my other utility and banking payments. Unfortunately, PNC is stuck in 1985, and requires that you mail them a 'coupon', or call and beg for customer ***-istance.
View full review
Loss:
$300
Cons:
  • Unorganized mess
  • Customer service
  • No communication between departments
Reason of review:
Problems with payment

Preferred solution: Provide a system for online payment from a non-PNC account. (similar to every other modern utility company or banking institution)

Anonymous

Pnc Bank Account Review

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Since that accident happen with PNC Bank the check was sent to me by person trying scam now PNC Bank charging me fee and charge me $7.00 I don't think that fair what they are doing
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Reason of review:
Problems with payment
Lace Kij

Pnc Bank - Checking Account Review

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I have had PNC for years, and used their banking application without issues. Until recently that is. Within the last 3-6 months I have been charged numerous overdraft fees for this banks technological failures. Most notably today when I awoke to find my account negative $102 when it was positive $64 before I went to bed. I immediatly deposited $90 into the account which is well over what they said I went over, but refused to wave one of the TWO overdraft fees they hit me with which came to $76 alone. So my account is now still negative and will continue to receive an on-going overdraft fee. Worst bank ever because their customer service sucks, they will not fix their mistakes, or work with you to resolve an issue.
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Reason of review:
Poor customer service
3 comments
Guest

They really are the worst bank ever! I'm leaving them today!

They are heartless and don't give a care on the world about the people they call customers. They've ruined my life

Meggie Bjp

So, it's the bank's fault that you can't even do something as simple as balancing your checking account? Yikes.

Guest
reply icon Replying to comment of Meggie Bjp

Not when they are telling you they've subtracted it from your account already and placed in pending give you a false availabilty balance.

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Anonymous

Deposit of $596.93 Canadian Check * 11/9/2016

After the ATM @ PNC rejeced my deposit, I went to the drive-thru to complete the transaction; the attendant informed me I would have to come in to make the deposit. Inside the teller hands me the check back saying, you may want to go back to the Company of this check, and that depositing here could take several weeks.

I let the teller know that I was their only to cash the check & get the funds into my account. I was then made aware of a $25 fee to process the transaction. I ask him to perhaps waive the fee as I have been a good client for 3 decades; but the answer was no. Before leaving the back on 11/9, I was surprised that it wasn't until I became insistent, that I could get a receipt!

The teller stated the $25 bank charge was all that I would get. Because the bank charge receipt gave no indication of a check being processed or amounts, I said, "make a copy of the Canadian check, time stamp & please sign it". I was little perplexed that a bank would allow a customer to leave, without any evidence of eccepting or being/taing possession of a check transaction; especially when there was going to be a delay in seeing the funds hit my account. At the anticipated several or (3) week period, I began to contact CustomerService who let me know that the time period could be 6 weeks; eventually gave me a # to Katrina, who worked in PNC International Accounts.

Katrina said, the time period was 5 weeks, but that's AFTER she receives the check WHICH was 11/21! I found out the $25 fee sure didn't go for an overnight service; I was told that the Bank Branch held on to my check, waiting to send it in a bundle with other documentation. It took Katrina (12) days before she could START the (5) week processing period. PNC's process in handling the cashing of this check has identified no: sensitivity: urgency: effectiveness or even concern!

Today is December 6th and I'm being told perhaps "after Christmas" for a Canadian check that I went to my PNC bank to deposit NOVERMBER 9TH!! After the teller originally handing my check back to me.. after PNC tacks on a $25 fee to the transaction..

after the Branch took (12) DAYS (or the "9TH" business day) getting my check from Columbus too Pittsburgh (just to BEGIN a (5) week processing period) lets me know that for some reason, International checks are undesirable to PNC, because in this area they (PNC) is not even trying. In this life, there is certainly bigger fish to fry; I rarely complain, but it being this close to 2017, I know "IF PNC wants to", they can do better than this.

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Reason of review:
Order processing issue
Anonymous

PLEASE Don't Bank with PNC

I called the 800#, and was placed on hold for over 30 minutes, then shuffled around from one worthless customer service rep to another. I finally got in touch with supervisor and she did nothing, her colleague then did nothing, and so on and so forth.

They do absolutely nothing to assist a customer but they apologize profusely which accomplishes nothing. It is a complete waste of time. This bank does not care about you and they will prove that if you call them. If you decide to bank with PNC, they will eventually make you regret it.

I liked Chase so much better. I moved so I wasn't as close to a Chase branch.

I wish I had stayed with Chase and made the long drive. Anyways, you have been warned.

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Reason of review:
Poor customer service
1 comment
Guest

You have yet to tell us why you don't like PNC bank, all you did was say it was *** without saying what actually happened. you're fake news.

Anonymous

Short Review on January&nbs-05:00;18,&nbs-05:00;2017

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Worst bank ever! Like to charge for everything!
View full review
Reason of review:
Problems with payment
Anonymous

Short Review on February&nbs-05:00;06,&nbs-05:00;2017

My account was closed after 7 years for being 11.00$ overdrawn now i cant get my social security out and my lights got cut off cant pay my rent will be on the street soon i am pissed your bank sucks
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Pnc Bank Check Deposit Review

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Pnc app not working atms not working all I wanted to do was make a deposit and was told by customer service to drive around to other ATM locations but wait who is paying my gas☹️Since I do not have banking hours in my job I am screwed. Why have an app that dotes not work or ATM that will not take a check deposit or customer service who offer no solution other than drive around.
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Reason of review:
Order processing issue
Anonymous

Loan officer pnc ocean city maryland

applied for a loan from PNC for second home. Loan officer offered me and my wife $ 12,500.00 at closing-2 weeks later it became $ 10,000.00 then 2 weeks after that she said no money at closing would be coming. Asked to speak to her supervisor about the original offer, she refused to give me his name. Finally I was able to track him down and he said she should never have said that and PNC never has offers like that. Finally got the loan and then after have obtained flood insurance on my own-PNC demanded I get flood insurance from them, and I could not cancel the one I had-so ended up paying 2 policies. To cap this nightmare off- my wife paid a tax bill, which PNC was set to do and we asked for a check back from them-they refusedsaying they had run an analysis and it would go into escrow. We refinanced with Navy Federal 2 weeks ago and said goodby to PNC. They suck- all departments. PNC should be investigated by the FEDS PNC IS THE WORST BANK I HAVE EVER DEALT WITH
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Reason of review:
Order processing issue
Anonymous

Bank charges with multiple explainations as to why on a fee free checking account?

I have had a pnc checking account for more than 20 years. My type of account is no longer issued by pnc and clearly they want me to close this account or change it to an account where I must have a minimum balance for my free checking. I come to this conclusion because they are suddenly charging me for looking at extries in my online banking account which I have never been charged for previously. I have spoken to more then 3 different reps from pnc and gotten different excuses for the $6.00 in charges on my account with an encouragement to change my account to a new type of checking account where I must keep a $5000 balance to be fee free, which I have been or thought I was for more than 20 years??? I am looking at other banks, if I do indeed need to keep a $5000 balance, which I have, it won't be here. I do not feel valued by this bank as a customer any more
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Reason of review:
Poor customer service
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