Valerie B Eod

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Terrible Bank and the Bank has insufficient security for customer accounts.

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Updated by user Sep 22, 2023

The issue with PNC Bank is still ongoing even though I have petitioned the White House, US Congress, NC Congress, Interpol, and Europol. It is unacceptable that PNC Bank is not assisting me with the PNC Bank FRAUD/SCAM. See report below.

Updated by user Aug 24, 2023

I will never go back to PNC Bank as a customer. The customer relationship with PNC Bank is broken. I warn other potential PNC Bank customers to stay away and Beware!

Original review Aug 23, 2023
I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) of my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense).

7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity.
This is also Financial Elder Abuse since I am over 65 yrs. old. (This is a Federal Offense). PNC Bank is denying that this is Elder Abuse.

What really hurts is I was a Valued and Model Customer for almost 10 yrs.at PNC Bank and now the bank is treating me like a Criminal. My Credit Score is ruined and I am a FRAUD victim by SSA, IRS, Medicare, Social Security and the Credit Reporting Agencies.
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Loss:
$700000

Preferred solution: Full refund

User's recommendation: Do not become a customer of PNC Bank. Deceptive banking with online customers.

1 comment
Guest

You need to refrain from making very broad complaints with no details provided. All of those agencies and bureaus you listed are independent of one another.

This supposed fraud did not happen overnight and it certainly did not happen in a vacuum. You need to provide a lot more detail.

jerome b Hxs

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Verified Reviewer

I have never ever been treated so poorly anywhere. Impersonal, incompetent reps and way below the standard of any other banking institution I am oversees and locked out of my online banking.

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Useless dinosaur bank!! Ive been locked out of my account for 3 weeks overseas with no money, food, fees to pay a doctor or anything. The web site is useless. Customer service also useless with really lame reps beyond Polish Jokes They have no 24 hour customer service which is another abrasive issue for those of us foolish enough to attempt to get any assistance in another time zone. Ill be closing all my affiliations with PNC upon returning stateside
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Cons:
  • Way out of date with their competitirs

Preferred solution: I would think this bank is far too lame and impersonal to offer anything, apology or other, so I’m leaving these blank

Kesner M

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Verified Buyer
|

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Verified Reviewer
| map-marker Hagerstown, Maryland

I was approved for a personal loan on April the 19 and it was the worst experience ever !

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PNC Bank - I was approved for a personal loan on April the 19 and it was the worst experience ever !

I went to the PNC branch on 1700 dual highway Hagerstown Maryland. It was my first time getting a vehicle refinanced.

It was the worst experience ever . I looked in the direction to get advice from this loan officer she did nothing to help me besides give me a horrible headache. By costing me more money on top of money. When I called the other bank to get a payoff quote she assured me they would receive the check within 10 business days the check has still not reached its destination.

I got approved for this loan on April the 19 . It is may the 15 Still waiting. Just a mess Her math was incorrect throughout the whole process should have been a red flag ! To top it off as a loan officer with experience she should have advised me to take a 30 day payout instead of saying a 10 day payout was good that they would receive the check within 7 business days .

The check has still not reached the destination . It is now may the 15 ! Pnc has no information about the check besides it was mailed the second time on may the 3 .

I was given a tracking number but that was only to track it to their back office to mail it out . So who mails a check for that amount with no tracking number Ridiculous HORRIBLE HORRIBLE EXPERIENCE.

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Preferred solution: A date my check was mailed to ally financial to pay my car loan off .

User's recommendation: Know exactly what you want . Do not ask any loan officer for any advice they tell you what you want to hear so they can earn their share of money. Even if it is hurting the customer

Anonymous
map-marker Farmington, Missouri

Incompetent idiots!

Isn't it amazing you can't find a complaint phone number anywhere! Cause they don't give a damn!! Does anyone work there that isn't an IDIOT?
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User's recommendation: Don't use!!

Greta O Qoj

If there was a zero rating I would've been that. Is been years that I've dealt with this with this bank. Keep getting mail with someone's else name. And the killer part is they've NEVER lived at my ad

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STOP, SENDING MAIL TO MY HOUSE WITH SOMEONE'S ELSE'S NAME WHO HAS NEVER LIVED AT MY ADDRESS! STOP!!!
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Cons:
  • Poor service

Preferred solution: STOPPED DELIVERY FOREVER!

Jeff C Bsz

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Verified Reviewer
| map-marker Allegan, Michigan

Security

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I hate to write a bad review - in this case they Earned the rating. PNC was a good bank for me until I had to deal with the fraud Protection unit.

There is no protection from fraud at PNC. They provide a form of reactive response at best to a crime. I used the alerts on my account. I called at the time of a fraudulent transaction.

Within an hour of the activity coming up pending, not yet posted. I was informed they could do nothing until it was posted. Then after a month they informed me they believed it was legitimate, and charged my account. I was never contacted for details - just charged.

Within days of the first account being hacked, someone charged a 3600.00 generator to my account. Again I called as it was being transacted. Unfortunately it was a friday afternoon and they had left for the weekend. Again they informed me it had to post before they would react.

3 days wasted. I had to track down the transaction with what little information PNC would share about the merchant. I called the police and stopped the delivery as it was happening in another state. All while PNC waited for it to POST.

They are simply letting people steal the money and waiting to go after them.

PNC policy and actions are inadequate to protect you in today's world. The decision to charge me for the reported fraud is ludicrius.

I guess I paid for the right to leave this review. Your money is NOT SAFE in this bank.

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User's recommendation: you have no Fraud protection at PNC

AnitaA D
map-marker Fayetteville, North Carolina

Can't get my funds

Transferring money to my cash app account from progressive under PNC banking I don't have a PNC banking account and I can not add my check to my cash app because it keeps saying login to your PNC account to add money but the PNC account belongs to progressive insurance and I don't know what they use for user name and I don't know there password.
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Loss:
$1000

Preferred solution: Full refund

Leshaun Hee
map-marker Tucson, Arizona

Account balance

Walmart had declined to deliver my order for items to be shipped! And, a Razor Gift Card for $100 - twice, even after their customer service agent, had told me to wait so many ht, then place order for the Razor Gold Gift Cards! They must be in on being a fraud stop, not the northern female, who would hurt these groups of ox and sheriffs, no girls for this man is all they can stand!!!
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Valerie B Mcd
map-marker Bellevue, Washington

Poor customer service at the company and Charlotte, NC Promenade Branh

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Poor customer service involving a $700,000 SCAM/FRAUD with PNC Bank. PNC Bank is blaming me for the SCAM/FRAUD. Not only is PNC Bank blaming me for the SCAM/FRAUD but this is Financial Elder Abuse. (I am over 65 yrs. old). Financial Elder Abuse is a Federal Offense and is a Felony in the State of North Carolina and the United States.
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User's recommendation: Do not bank with PNC Bank. Go to a bank that treats you fairly as a customer.

Nayangi D

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Verified Reviewer

Regarding USD account in PNC bank

Hi! I was asked to submit a USD account in PNC bank to have my money gained from online platform. I'm a Sri Lankan citizen. How do I submit a said USD account of PNC bank. Please help me. Thanks, Nayangi
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Preferred solution: I was asked to submit USD account in PNS bank. I don't have Idea about this. I'm a Sri Lankan citizen m

Maleik Vwx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Indianapolis, Indiana

Got scammed on Venmo

PNC Bank - Got scammed on Venmo
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PNC Bank - Got scammed on Venmo - Image 3
This woman was first to send me something once I sent her money over Venmo but she decided not to now she just kept my money. I have tried to work it through Venmo but unfortunately they do not care, so I am here to ask you please can I get my money back. I dont know what else to do so I am just wondering what can happen can I get my money back since I never got anything and my money went through to her.
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Robbyn Xvu

Don't have my phone to get access code

I dont have my phone to get my access code sent to me so Im using my sisters phone so I can get my access code sent to me so I can deposit my cash my check and get my car out of tow
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Preferred solution: To get my access code sent to this number

Valerie B Eod

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Verified Reviewer
| map-marker Bellevue, Washington

FBI investigation as a SCAM and ID Theft victim--this is very important!

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Updated by user Jun 26, 2023

I can never bank with PNC Bank again.

Original review Jun 24, 2023
SCAM and ID Theft Victim and I need to know if I have a Binance account. This is very important because I am working with the FBI since I lost approx. $700,000 USD. I am part of an FBI investigation and I told the investigator that I may have a Binance account.
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User's recommendation: Stay away from PNC Bank--I was SCAMMED by the bank!!

Amy E Zxi

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Verified Reviewer

ATM ATE MY DEPOSIT NO ONE CAN HELP

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I was depositing money into my account and the machine just stopped and spit my card back the screen said unable to complete my transaction and no receipt or anything the customer service number has no one to talk to no one can help until tomorrow morning. That needs to be addressed how can they not have a service person that is available for issues like this how can I verify that this happened with no receipt.

The ATMs obviously need to be replaced or something and they need to have a contact person who is available for issues 24/7. Very disappointed unhappy just in shock there is no one who is able to do anything

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Loss:
$2000
Cons:
  • Poor customer service after 10
  • Atm outdated

Preferred solution: Full refund

User's recommendation: Don’t use the ATM for deposits of cash or be prepared for anything to occur

Ronald B Ywm

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Verified Reviewer
| map-marker Batavia, Ohio

Unauthorized accounts

Pnc let my girlfriend transfer money without permission please look into it they won't tell me nothing
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User's recommendation: Avoid