Machele Nqt
map-marker King George, Virginia

They are illegally holding my money

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My father passed away I was on his accounts and cds.

I took the death certificate, his will, my ID everything they asked for and they will not give me my money.

I continue to get a run around of bs reasons. And it has been since September

I am reporting them to every federal banking agency, the BBB. And the attorney generals office.

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User's recommendation: Put your money in a bank that is customer friendly.

John B Izd

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Verified Reviewer
| map-marker Cairo, Cairo

Scam Anydesk lost $1000

I fell victim of a Anydesk scam and reported it PNC. That occurred on 08/23/23 called PNC immediately and disclosed the scam.

Yesterday PNA took the $1000 back. Thousands of seniors like me are losing millions of dollars to this scam. I am a fortunate one that I didn't loose my retirement and only lost $1000. So, scam goes to deposit money on a account the scammers set up and tell you to send a deposit.

Then they inflate claiming you made money on crypto and to send more money. That's when I figured out a scam. NEVER TRUST PNC TO TAKE CARE OF FRAUD. THEY LIE ALL THE TIME AS BAD AS THE SCAMMERS.

SO, NO PNC AND NEVER HAVE ANYTHING TO DO WITH ANYDESK. PNC YOU OWE ME A $1000.

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Loss:
$1000
Pros:
  • At 1st claimed their fraud department takes care of fraud
Cons:
  • Never credit back clients for fraud even if true or anydesk

Preferred solution: Full refund

User's recommendation: Do not bank at PNC

1 comment
Guest

See report below--supposedly PNC Bank is still investigating the $770,000 lost from my checking and savings accounts. I have an investigator working on this.

I have reviewed all of the materials you provided. Upon review, it is evident this is a more sophisticated group with many of the transfers being sent to Hong Kong. This is dissimilar from many of the historical fraud schemes. The actors involved in this scheme might be an organized crime group operating out of countries such as Malaysia, Indonesia, Cambodia or Vietnam.

These are all proximate to Thailand, the original country of reference to your so-called criminal violation. It is possible these schemes are being operated by organized crime groups with ties to China. There is also suspicion these activities might be occurring with state-sponsorship. In reviewing the information you have forwarded to date, I see certain transfers that present leads for investigation.

The transfers to Hong Kong cannot be eliminated as leads, but they are unlikely to yield tangible results on a cost-effective basis. Working with a limited budget, we would be more focused on other leads that present better likelihood of benefit. There are other details in your possession we would be interested to work with to include phony documents, email addresses and the full content of various communications - particularly those with wiring instructions. The sequence and dates of events is also relevant to proper analysis and understanding of the evolution of the scheme.

This can provide insight into problems the actors might have encountered during the course of the scheme and there changes in destinations for your funds transfers. This is not an easy case. It should be investigated by law enforcement. Cases of this type have national security implications.

In review of your communications with PNC, I believe they dropped the ball. You engaged in an ongoing and extensive amount of communications and activities involving PNC that should have triggered multiple red flags. I believe a good law firm would have a field day with this in pursuing a remedy from the bank.

That amount of initial investigation could provide certain benefits. The goal is an option.

Anonymous
map-marker Philadelphia, Pennsylvania

To thank Dan!

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Dan did a marvelous job for us! He was attentive to our needs and resolved ALL our issues.

We are once again happy PNC customers!

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User's recommendation: Definitely

Donald S Too

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Verified Reviewer
| map-marker Springfield, Illinois

Not finished conversation, I was disconnected

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I wasnt allowed to have a proper ending conversation before I was disconnected by the customer services.

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Pros:
  • Great app
Cons:
  • Sometimes app have issues and lock you out

Preferred solution: Deliver product or service ordered

Don L Aql

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Verified Reviewer

Some consultants cruel cancel account just to be cruel

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canceled my account maliciously caused chest pains possible heart attack 70 years old. Pay bill in full every month

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Cons:
  • Cruel without cause mean against customers wishes

Preferred solution: Hospital bills paid.

User's recommendation: Go to another bank

Lilyanne Viv

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Verified Reviewer

Profile

Good morning, I just got a chance to view one of my previous coworker's profile named BRITTANY WHITE. She mentioned that she was the Branch Manager at PNC Bank for 3 years which is not true.

She worked only as a banker for 7 - 8 months and the she quit the job. Please take action on her profile since this not right to do. Please ask her to change her profile with only true information.

I would appreciate it. Thank you.

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Preferred solution: Already provided information

User's recommendation: Be true, always do the right thing.

Valerie B Eod

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Terrible Bank and the Bank has insufficient security for customer accounts.

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Updated by user Sep 22, 2023

The issue with PNC Bank is still ongoing even though I have petitioned the White House, US Congress, NC Congress, Interpol, and Europol. It is unacceptable that PNC Bank is not assisting me with the PNC Bank FRAUD/SCAM. See report below.

Updated by user Aug 24, 2023

I will never go back to PNC Bank as a customer. The customer relationship with PNC Bank is broken. I warn other potential PNC Bank customers to stay away and Beware!

Original review Aug 23, 2023
I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) of my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense).

7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity.
This is also Financial Elder Abuse since I am over 65 yrs. old. (This is a Federal Offense). PNC Bank is denying that this is Elder Abuse.

What really hurts is I was a Valued and Model Customer for almost 10 yrs.at PNC Bank and now the bank is treating me like a Criminal. My Credit Score is ruined and I am a FRAUD victim by SSA, IRS, Medicare, Social Security and the Credit Reporting Agencies.
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Loss:
$700000

Preferred solution: Full refund

User's recommendation: Do not become a customer of PNC Bank. Deceptive banking with online customers.

1 comment
Guest

You need to refrain from making very broad complaints with no details provided. All of those agencies and bureaus you listed are independent of one another.

This supposed fraud did not happen overnight and it certainly did not happen in a vacuum. You need to provide a lot more detail.

jerome b Hxs

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Verified Reviewer

I have never ever been treated so poorly anywhere. Impersonal, incompetent reps and way below the standard of any other banking institution I am oversees and locked out of my online banking.

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Useless dinosaur bank!! Ive been locked out of my account for 3 weeks overseas with no money, food, fees to pay a doctor or anything.

The web site is useless. Customer service also useless with really lame reps beyond Polish Jokes

They have no 24 hour customer service which is another abrasive issue for those of us foolish enough to attempt to get any assistance in another time zone.

Ill be closing all my affiliations with PNC upon returning stateside

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Cons:
  • Way out of date with their competitirs

Preferred solution: I would think this bank is far too lame and impersonal to offer anything, apology or other, so I’m leaving these blank

Kesner M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Hagerstown, Maryland

I was approved for a personal loan on April the 19 and it was the worst experience ever !

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PNC Bank - I was approved for a personal loan on April the 19 and it was the worst...

I went to the PNC branch on 1700 dual highway Hagerstown Maryland. It was my first time getting a vehicle refinanced.

It was the worst experience ever . I looked in the direction to get advice from this loan officer she did nothing to help me besides give me a horrible headache. By costing me more money on top of money. When I called the other bank to get a payoff quote she assured me they would receive the check within 10 business days the check has still not reached its destination.

I got approved for this loan on April the 19 . It is may the 15 Still waiting. Just a mess Her math was incorrect throughout the whole process should have been a red flag ! To top it off as a loan officer with experience she should have advised me to take a 30 day payout instead of saying a 10 day payout was good that they would receive the check within 7 business days .

The check has still not reached the destination . It is now may the 15 ! Pnc has no information about the check besides it was mailed the second time on may the 3 .

I was given a tracking number but that was only to track it to their back office to mail it out . So who mails a check for that amount with no tracking number Ridiculous HORRIBLE HORRIBLE EXPERIENCE.

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Preferred solution: A date my check was mailed to ally financial to pay my car loan off .

User's recommendation: Know exactly what you want . Do not ask any loan officer for any advice they tell you what you want to hear so they can earn their share of money. Even if it is hurting the customer

Greta O Qoj

If there was a zero rating I would've been that. Is been years that I've dealt with this with this bank. Keep getting mail with someone's else name. And the killer part is they've NEVER lived at my ad

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STOP, SENDING MAIL TO MY HOUSE WITH SOMEONE'S ELSE'S NAME WHO HAS NEVER LIVED AT MY ADDRESS! STOP!!!

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Cons:
  • Poor service

Preferred solution: STOPPED DELIVERY FOREVER!

Anonymous
map-marker Farmington, Missouri

Incompetent idiots!

Isn't it amazing you can't find a complaint phone number anywhere! Cause they don't give a damn!! Does anyone work there that isn't an IDIOT?

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User's recommendation: Don't use!!

Jeff C Bsz

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Verified Reviewer
| map-marker Allegan, Michigan

Security

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I hate to write a bad review - in this case they Earned the rating. PNC was a good bank for me until I had to deal with the fraud Protection unit.

There is no protection from fraud at PNC. They provide a form of reactive response at best to a crime. I used the alerts on my account. I called at the time of a fraudulent transaction.

Within an hour of the activity coming up pending, not yet posted. I was informed they could do nothing until it was posted. Then after a month they informed me they believed it was legitimate, and charged my account. I was never contacted for details - just charged.

Within days of the first account being hacked, someone charged a 3600.00 generator to my account. Again I called as it was being transacted. Unfortunately it was a friday afternoon and they had left for the weekend. Again they informed me it had to post before they would react.

3 days wasted. I had to track down the transaction with what little information PNC would share about the merchant. I called the police and stopped the delivery as it was happening in another state. All while PNC waited for it to POST.

They are simply letting people steal the money and waiting to go after them.

PNC policy and actions are inadequate to protect you in today's world. The decision to charge me for the reported fraud is ludicrius.

I guess I paid for the right to leave this review. Your money is NOT SAFE in this bank.

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User's recommendation: you have no Fraud protection at PNC

AnitaA D
map-marker Fayetteville, North Carolina

Can't get my funds

Transferring money to my cash app account from progressive under PNC banking I don't have a PNC banking account and I can not add my check to my cash app because it keeps saying login to your PNC account to add money but the PNC account belongs to progressive insurance and I don't know what they use for user name and I don't know there password.

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Loss:
$1000

Preferred solution: Full refund

Leshaun Hee
map-marker Tucson, Arizona

Account balance

Walmart had declined to deliver my order for items to be shipped! And, a Razor Gift Card for $100 - twice, even after their customer service agent, had told me to wait so many ht, then place order for the Razor Gold Gift Cards! They must be in on being a fraud stop, not the northern female, who would hurt these groups of ox and sheriffs, no girls for this man is all they can stand!!!

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Valerie B Mcd
map-marker Bellevue, Washington

Poor customer service at the company and Charlotte, NC Promenade Branh

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Poor customer service involving a $700,000 SCAM/FRAUD with PNC Bank. PNC Bank is blaming me for the SCAM/FRAUD.

Not only is PNC Bank blaming me for the SCAM/FRAUD but this is Financial Elder Abuse. (I am over 65 yrs.

old). Financial Elder Abuse is a Federal Offense and is a Felony in the State of North Carolina and the United States.

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User's recommendation: Do not bank with PNC Bank. Go to a bank that treats you fairly as a customer.