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Need tax documents

I was on the phone for over an hour and transferred to 7 people but had to hang up to join a work meeting. All I wanted was my tax document resent. Shouldnt have been such a problem.
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ID
#2470818 Review #2470818 is a subjective opinion of poster.
Product
Pnc Bank Account
Cons
  • Customer service is so poor
Preferred solution
Need my tax documents!

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Verified Reviewer
New Reviewer
Do not bank with PNC . They are nothing but scammers. They do not care about their customers and the supervisors are very rude and dismissive. I got it all on recording . The supervisors I recorded was Jamie Whitmore and Kevin Accardi. The two of them were extremely...
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2 comments
#2002919

You're going to pay an attorney big bucks when you don't have two nickels to rub together! Hilarious!

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ID
#2462312 Review #2462312 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Predatory practices - wrongful 15 usd monthly fees
  • Customer service
  • Unorganized mess
Preferred solution
Remove Charge Off and delete late payments

To let it known !!

In January I went to a Home Depot out of state and they triple charged my debit card ! I didnt find out until I got back home that PNC charge me for 22 NSF fees totaling over 700.00 ! I went to Managment at the bank and all they could tell me is that they dont refund NSF fees no more !

User's recommendation: Set up as many alert as you can on your account !

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ID
#2450074 Review #2450074 is a subjective opinion of poster.
Location
Newark, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service

trying to make my monthly payment! its supposed to be taken out of my checking account every month! you would think that should not be a big problem,right????? they can't manage that. my very polite,patient,husband has been on the phone with them,numerous times! still nothing! so every month have to through this garbage to avoid a late fee! they are suppse to call you back and never do! of course they offer no place to complain to,except the same inefficient department!

User's recommendation: Do Not Use!

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ID
#2449458 Review #2449458 is a subjective opinion of poster.
Service
Pnc Bank Loan
Pros
  • Over the phone customer service
  • Had a mortgage
Cons
  • Unorganized mess
  • Overdraft fees
  • Been 2 months
Preferred solution
Let the company propose a solution

I really really need someone to help me I have when to a branch with no success I have call several of branches no success.

My sister is in nursing home trying to get Medicaid but they have information saying she has account with you all. I need a statement from you all that she doesnt have an account with PNC bank I really need this as soon as possible hoping I will hear from you. Please Please help me. My sister name is Doris J Woodcock I am her POA Beverly Hoskins which I showed to the employee at the bank I hope you all read this. My number is 502-529-****
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ID
#2442813 Review #2442813 is a subjective opinion of poster.
Preferred solution
I need a statement from you saying Doris j woodcock dose not have account with you I need it so she can get Medicaid

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Verified Reviewer
Advanced Reviewer

Excellent excellent customer service

The tellers and personal bankers at PNC offer unfailingly professional and courteous service. They offer a variety of very lucrative account features, including an immediate debit card cut on the premises and the first 2% of your deposit available the same day. After that, $100 the second day and the entire deposit available the third business day. After 30 days, the entire deposit is available the next day.
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1 comment
#2022328

LOL, pretty obvious you work for this POS bank. Epic fail loser!

ID
#2440417 Review #2440417 is a subjective opinion of poster.
Location
Elgin, Illinois
Product
Pnc Bank Account

Want to be heard

I have dealt with PNC Bank for quite a few years, and they have treated me better than any other bank in Fremont, Ohio.ick thempppP
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ID
#2436013 Review #2436013 is a subjective opinion of poster.
Location
Fremont, Ohio

Closing date is not being honored

Weve been pushed back again to Feb 26. They tell you one thing and then do whatever they want. Ive called Joy Garry (supervisor) three days in a row with NO response.

User's recommendation: Do not use if buying a home unless you want to wait months in end to close.

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ID
#2433186 Review #2433186 is a subjective opinion of poster.
Location
Monroe, North Carolina

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Verified Reviewer
New Reviewer

Notary Service

I have an money market account for $205,000 and the local PNC said they could not offer notary service except if PNC paper is involved. I would have paid for the service. Went down 1/2 mile and Greenfield did the task for no fee.

User's recommendation: Stay away for PNC as they are not a full service bank.

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ID
#2421927 Review #2421927 is a subjective opinion of poster.
Location
Vernon, Indiana
Pros
  • Friendly service on my branch
Cons
  • Inability to get issues resolved
  • Does not offer products offered by other local banks
Preferred solution
Let the company propose a solution

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Verified Reviewer
Advanced Reviewer

Customer Service on their 800 PNC BANK is the worse

Original review updated by user Feb 10, 2021
I added Barclay card to my Pay Bills online, then I got a frightening Email that someone is attempting to get into my account, then got another Email stating that someone added Barclay card added this bank to my account! Next, I tried to call this bank number stated 800 above. There Auto attendant is strange and impersonal. The next thing is PNC Frozen my Voice account access to my ACCOUNT, then frozen my Checking and savings account! Finally, when I got to talk to a LIVE PERSON this person was very upsetting for me that person did not help at all only to say that the Email was a fraudulent and treated me like I was that person. Then stopped into one of their branches and again got nowhere. I have been a customer for many years even with the bank they purchased National City Bank, Cleveland and Dayton Ohio. Summary: This bank after getting very upset claims it is all my fault! What a way to treat a long-term customer? I guess I have to find another BANK to do business with! I managed the Call Center at the Auto Club over 20 years, and if I programmed an Auto Attendant and treated customers like PNC I would have been terminated. Thanks for the memories PNC Vietnam Veteran
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ID
#2414452 Review #2414452 is a subjective opinion of poster.
Service
Pnc Bank Customer Care
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Exchanging damaged currency bills

Update by user Feb 15, 2021

I was contacted by the US Treasury Dept and was told that they (PNC) were using an outdated Web page. They are accepting new cases of damaged bills and water damage was never refused.

Original review posted by user Jan 16, 2021
I did not get to speak to anyone about my situation. I am a little pissed that I stopped by the PNC bank and asked if they would exchange my deterated bills and in turn send them to the Treasury Dept and I was told yes. I went home and brought them back and lady at the counter told me they can't do it. The lady that originally told me yes was not there. So I told her I read online that they were not accepting ( Treasury Dept) turn in by regular consumers but the banks can do it and they would accept the bills from them. They did not want to hear it. Oh well, time for a new bank!!

User's recommendation: I dont know what to suggest other than call first.

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ID
#2383512 Review #2383512 is a subjective opinion of poster.
Location
Wilkes Barre, Pennsylvania
New Reviewer

The atm took my money

Withdrew my money from the atm it counted the money up and never spit it out the machine I need help with this
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ID
#2359844 Review #2359844 is a subjective opinion of poster.

No explanation

I wired 73k into a business bank account 8/6/20. The funds were held without withdraw for over a month. Customer at PNC requested return of funds to me then closed her account. As of today, 12/7/20, Don't bank the funds have not been returned. PNC says it has been returned to me.

User's recommendation: Don't bank with PNC.

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ID
#2324913 Review #2324913 is a subjective opinion of poster.
New Reviewer

Pending hold on my account for 6 weeks and no one will help

I have money that PNC put on hold in my bank account and its been there for 6 weeks. We are in the middle of a pandemic and I need my money and they wont do their job! I reached out to them over 50 times and cant get a response from whoever is supposed to free the money up!

User's recommendation: I’m livid, frustrated and beyond disappointed In PNC.

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ID
#2312625 Review #2312625 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Pnc Bank Account
Pros
  • Generally low customer volume and quick service
  • Some of the call center staff seemed genuinely empathetic
Cons
  • Unorganized mess
Preferred solution
Apology
New Reviewer

Wired funds not returned

Aug 6th wired 73k to a business account. The 73k was held for 3 weeks. The owner of the account could not get funds out. Told PNC bank to return 73k to the sender. To date, as of 11/29/20 the funds have not been returned to me.

User's recommendation: Do not trust PNC BANK with incoming or outgoing wires.

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ID
#2310551 Review #2310551 is a subjective opinion of poster.
Cons
  • Customer service
  • Loss of 73k
Loss
$73000
Preferred solution
Full refund