Contact PNC Bank Customer Service

The customer service corporate complaint line was very helpful and empathetic to my horrible experience with the Branch Manager at Lakeworth Florida location at Jog & Lantana road. His name is Markus Waters .

He treated me like a piece of garbage. He said by situation was not on his priority list of things to do, being that it only involved $25. He was given 10 days to look at , no response. It was his associates that made the mistake and up to him to make it right.

Instead after numerous phone calls I had a manager tell me that I was not important ti him. I was shocked and appalled. Not apologetic at all. This manager was very stand off ish with me last year as well, but Iet it go.

Maybe he was having a bad day.
When I had him on the phone Friday 19th between 10am - 10:30am he completely shut me down and told me I was not on his priority list. Was very smug, stand off arguing with me, mean tone of voice, deliberately antagonizing. When I would use his first name would mimic me back, talked over me , not listening to me that the mistakes were made by his team fining me $25 for failing to link CD accounts with checking. Happened last year as well.

So each month they had to debit and credit me back $25 without it showing up on my online statements. Thus time it was not refunded when I opened
New CD last month. Then he told me he would absolutely not refund it after looking at it finally fir a few minutes , without knowing what was causing this all. Thus is because $25 was not important enough for him to look at.

He was blatantly honest in telling me this too. I can never recall a situation In any establishment where a manager was so cold and rude and unprofessional.

Poor fraud/scam assistance
I unfortunately was victim of a jury duty scam that seemed very legitimate and involved PNC bank as the bank money was going to. Within in minutes, I recognized the scam and went into PNC to report it.

They could give me zero information because I am not "officially" their customer, despite my money being deposited into a scam account there. I made a police report but PNC at no point would give me any information about the fraud event and barely cooperated with the police. My money is likely long gone, so the police didn't want to invest very much time either. The branch referred to their "fraud department" but the fraud department was completely unreachable.

I found email contacts the police had for PNC but was always told "someone was working on it" and that was all. The fact that PNC NEVER worked with me to let me know the outcome of their internal investigation is really poor service for this situation. I have no idea if they ever had intention of actually helping this investigation. It felt like they were just protecting themselves and gave no care to the fact that I lost so much money through a scam using their bank.

I would never recommend this bank to anyone given this experience. Very poor communication, barriers at every turn, and no path for better customer service in this situation. I may not have been a customer at the time of the fraud, but their bank was used to steal my money.

They made it easy for the fraud event to happen, and had no avenue in place to help someone in their community who was wronged using their institution. This event has ensured I will never be their customer.