PNC Bank Phone Numbers and Emails

Toll-Free Number:

  • (888) 762-2265
    Personal Banking Accounts

Customer Service:

  • (800) 474-2101
    Business Credit Card
  • (866) 465-2762
    en Español
  • (800) 822-5626
    Mortgage
  • (800) 558-8472
    Personal Credit Card
  • (800) 622-7086
    PNC Investments Accounts
  • (844) 762-7272
    Servicemember Operations Center
  • (800) 762-1001
    Student Lending
  • (800) 531-1648
    TDD
  • (800) 374-4631
    Vested Interest
  • (800) 352-2255
    Virtual Wallet
  • (877) 287-2654
  • (877) 762-2000
  • (800) 366-9208

Jobs/career:

  • (877) 968-7762

PNC Bank Email:

Jobs/ Career
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PNC Bank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • PNC Bank Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call PNC Bank is 8887622265. 79% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as PNC Bank may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.

View full overview ›

How to Contact PNC Bank?

Most Popular Number:

(888) 762-2265
Personal Banking Accounts
Total calls: 1 410 Issues resolved: 68 Last call: Jul 17, 2024

You can reach PNC's customer service by dialing 1-888-762-2265 - their dedicated customer service representatives are available to assist you during their service hours. From Monday to Friday, their customer service operates from 7 AM to 10 PM ET, while on Saturdays and Sundays, the service hours are from 8 AM to 5 PM ET. Whether you have questions about banking products, need help with account management, or require assistance with other financial matters, PNC's professional customer service team is prepared to provide guidance and support during these specified hours.

You do not have the offering of 24-hour customer service from the PNC Bank. This does not mean that you cannot reach them outside of their operational hours. So it’s recommended that you contact their phone number during the business hours for quick assistance. But in case you need to reach them out outside of the operational hours or if you prefer a digital platform, you can head to your Twitter account and tweet your message @PNCBank_Help. It should be kept in mind that you might not get an instant response on Twitter but you will hear back from the PNC Bank customer service at their earliest.

PNC Bank does not provide live chat as a customer service option. To contact PNC customer service, you will need to either call their designated customer service phone number or reach out to them via Twitter by sending a tweet to @PNCBank_Help. Alternatively, if you prefer an in-person approach, you can visit their corporate office located at PNC Financial Services, 500 First Ave, Mailstop P7-PFSC-01-S, Pittsburgh, Pennsylvania, 15219, United States.

Please note that visiting the corporate office may not be necessary for general customer service inquiries and it is advisable to utilize phone, online communication methods or send correspondence to the mentioned mailing address for most customer service needs.

PissedConsumer Club

Contact Information

PNC Bank Website:

PNC Bank Help Center:

Corporate Office Address:

PNC Financial Services
500 First Ave, Mailstop P7-PFSC-01-S
Pittsburgh, Pennsylvania 15219
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 a.m. - 10:00 p.m. ET

Saturday - Sunday: 8:00 a.m. - 5:00 p.m. ET

More contact details

PNC Bank Customer Service Reviews

1.3 / 5
Bad
Guest-5806956
Customet complaint about branch manager
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The customer service corporate complaint line was very helpful and empathetic to my horrible experience with the Branch Manager at Lakeworth Florida location at Jog & Lantana road. His name is Markus Waters .

He treated me like a piece of garbage. He said by situation was not on his priority list of things to do, being that it only involved $25. He was given 10 days to look at , no response. It was his associates that made the mistake and up to him to make it right.

Instead after numerous phone calls I had a manager tell me that I was not important ti him. I was shocked and appalled. Not apologetic at all. This manager was very stand off ish with me last year as well, but Iet it go.

Maybe he was having a bad day.
When I had him on the phone Friday 19th between 10am - 10:30am he completely shut me down and told me I was not on his priority list. Was very smug, stand off arguing with me, mean tone of voice, deliberately antagonizing. When I would use his first name would mimic me back, talked over me , not listening to me that the mistakes were made by his team fining me $25 for failing to link CD accounts with checking. Happened last year as well.

So each month they had to debit and credit me back $25 without it showing up on my online statements. Thus time it was not refunded when I opened
New CD last month. Then he told me he would absolutely not refund it after looking at it finally fir a few minutes , without knowing what was causing this all. Thus is because $25 was not important enough for him to look at.

He was blatantly honest in telling me this too. I can never recall a situation In any establishment where a manager was so cold and rude and unprofessional.

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Kate W Bpm
Poor fraud assistance
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Poor fraud/scam assistance
I unfortunately was victim of a jury duty scam that seemed very legitimate and involved PNC bank as the bank money was going to. Within in minutes, I recognized the scam and went into PNC to report it.

They could give me zero information because I am not "officially" their customer, despite my money being deposited into a scam account there. I made a police report but PNC at no point would give me any information about the fraud event and barely cooperated with the police. My money is likely long gone, so the police didn't want to invest very much time either. The branch referred to their "fraud department" but the fraud department was completely unreachable.

I found email contacts the police had for PNC but was always told "someone was working on it" and that was all. The fact that PNC NEVER worked with me to let me know the outcome of their internal investigation is really poor service for this situation. I have no idea if they ever had intention of actually helping this investigation. It felt like they were just protecting themselves and gave no care to the fact that I lost so much money through a scam using their bank.

I would never recommend this bank to anyone given this experience. Very poor communication, barriers at every turn, and no path for better customer service in this situation. I may not have been a customer at the time of the fraud, but their bank was used to steal my money.

They made it easy for the fraud event to happen, and had no avenue in place to help someone in their community who was wronged using their institution. This event has ensured I will never be their customer.

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Valerie B Mcd
Poor customer service at the company and Charlotte, NC Promenade Branh
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Poor customer service involving a $700,000 SCAM/FRAUD with PNC Bank. PNC Bank is blaming me for the SCAM/FRAUD.

Not only is PNC Bank blaming me for the SCAM/FRAUD but this is Financial Elder Abuse. (I am over 65 yrs.

old). Financial Elder Abuse is a Federal Offense and is a Felony in the State of North Carolina and the United States.

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How Good is PNC Bank's Customer Service?

Kimberly D Nlg
Kimberly D Nlg
Feels Disappointed | Jun 30, 2024

My check was suppose to be in my account Thursday night Friday... I kept checking n checking and it's not there... so I call the so called 24 hours service line and it says they closed n gives another number... I call that number and it says they closed and disconnects... why the he'll have 4 or 5 different 24 hours numbers if nobody is able to assist.. it's now Sunday and I gotta wait til Tuesday to even speak with someone.... pure ridiculous now my bills will be late... and the same check from the same place has always deposit my check on time each month..Uncalled for and *** and pnc don't even offer a app link to be able to chat or check the issue... horrible assistance and banking

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Marka Hou
Marka Hou
Feels Disappointed | May 11, 2024

The customer service agent was very nice but was not able to accommodate my request. The problem is not the customer service it is the automated process you have to go through to get to a human being it is a nightmare and I'm not the only PNC customer that feels this way

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Deryn Opj
Deryn Opj
Feels Neutral | Dec 31, 2023

Trying to contact a real person to explain what I called for is a real pain! All the options were none that I wanted to contact PNC for! I was going out of state for four days and didn’t want trouble using my credit cards but anything that prompt me to call a number related to that would not allow me to notify PNC! Just so happened when I did finally reach a real person she took care of my needs at the time even though it wasn’t her department!

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Newt Lwy
Newt Lwy
Feels Disappointed | Oct 24, 2023

Dissatisfied it took 8 different customers service representative before my problem could be addressed

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Reine Gid
Reine Gid
Feels Satisfied | Jun 03, 2023

I am a satisfied customer. I absolutely love the customer service at all locations in Chicago and phone inquiries. The online banking is genius

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Summary of PNC Bank Customer Service Calls

1.8K TOTAL
CALLS
03:54 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PNC Bank?

Payments and Charges Question:

  • “Fraud on my account”
  • “I have a pending transaction that I did not appo”
  • “Debit card”

Account Question:

  • “Think my account is lock”
  • “Zero balance”
  • “Pnc.com isn't taking my username nor my password. So I changed my password and I still can't get access.”

Cards Question:

  • “Card issues”
  • “For new card the one card was chew in the machine”
  • “Credit card”

Request for Information Question:

  • “To request a copy of my monthly mortgage statement”
  • “About an account”
  • “Talk to a representative”

Product/ Service Question:

  • “I want my car loan balance”
  • “To access online banking”
  • “Problem withdrawing funds”

Shipping and Delivery Question:

  • “Where is my transfer”
  • “Didnt receive moneyv”
  • “I go to the atm to get the cash, they take it to my acount but i did not get the cash”

Activation/ Cancellation Question:

  • “Activate new debit card”
  • “Cancel over draft”
  • “To cancel a transaction”

Staff Question:

  • Customet complaint about branch manager
  • “Customer service”
  • “Complaint about unprofessional bank teller”

Employment Question:

  • “Payoff auto loan”
  • “1099-int”
  • “Payoff”

Return/ Replace Question:

  • “Change automated payment”
  • “Replacement debit card”
  • “I want to change my phone number”

Refund Question:

  • “Refund from Walmart”
  • “For overdraft refund”
  • “There is a refund problem on my card”

Website/ Application Question:

  • “To finish my application”
  • “I filled out a application and it was denied and I want to know why”
  • “App not working”

Other Question:

  • “When will my funds be available”
  • “Because”
  • “Need a copy of my mortgage statement”

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