My account suffered an unauthorized online transaction 7 days ago. $900 was taken from my account, which was my husband's entire paycheck. We immediately stopped the transaction, however, the funds have been tied up with the bank since then.
Since this has happened, overdraft fees are piling up on my account. I have been promised that those will be refunded, however, this will not happen until the investigation is complete. Now my paycheck for this week is being direct deposited, and I went to the bank to speak with them in person to see if there was any way I could come in and get the cash so it wasn't eaten up by these fees, and they told me no.
The customer service I have received during this time is ridiculous. The person who stands and smiled in the lobby when you walk in the door was who I have been working with, and she was questioning prior NSF Fees we have incurred as if this situation was a big ploy to avoid making a payment. After I told her that I can't pay for daycare or buy groceries for my family this week, she very coldly told me that there was nothing she could do.
I know the difference between something you can't do and something you won't do. When this transaction is cleared up we plan to close our account and return to our old bank who would have given a "provisional credit" to us in 1 day.
Review about: Pnc Bank Account.