I check my e-mail every day for job offers and bank alerts whenever my account is going to be overdrawn. For about a month or two, I had received an e-mail from PNC for every day my balance was under $100.00.
I usually keep the bank account under the threshold so I can get daily alerts on my balance. PNC didn't like that I suppose. On December 15th, 2017, a bill was charged and put me at something like -$55.00, but I didn't receive the e-mail for that day. I never even received an alert for the overdrawn account until the day after (which was sent to my spam folder) by which time the overdraft fee was already applied.
I called PNC but, since I had already gotten two previous overdraft fees refunded in the month of October (due to another incident regarding the unreliability of their e-mail system), they suggested I keep a ledger and offered to mail me a free ledger instead. Every day since the 15th of December, I have continued to receive regular e-mails correctly stating my current balance on the account. When I called, they never mentioned that the e-mail was missing, or that it was sent and I just never got it. I honestly think that they didn't send the alert on purpose.
I've fallen on rough times financially, and can't afford to be constantly paying overdraft charges just to line their pockets. I will be closing this account as soon as possible and migrating my auto-pay accounts to my secondary bank account.
Product or Service Mentioned: Pnc Bank Checking Account.
Reason of review: Poor customer service.
Monetary Loss: $72.
Preferred solution: Full refund.
I liked: Branch employees are friendly, Some of the call center staff seemed genuinely empathetic.
I didn't like: Unfair fee s.