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Worst experience ever spaeking to Jessica who claims to be a Retail Manager, phone number 614 856-****. Yes, I called very upset after finding out I was charged a 15.00 service charge which caused me 2 overdrafts for transactions that I had money in the account to cover.

Mind you ive had this account for over 6 years and was never charged any service charges until now. Jessica yelled at me and told me the final decision is she will not refund the charges and she was very argumentative with me to the point I had to coach her on staying professional at all times and as a manager she should never yell or talk over the customer. Neadless to say she said her Supervisor Kathy Gardner would call me back but she would not be refunding anything either and that was the final decision. If the call was recorded as I hope it was, I hope it's played back to her superiors as an example as a bad customer service experience!!

The manager and entire customer service team needs Soft Skill training!! If I had been an undercover CEO calling, after this experience Jessica would no longer have a job and I would be embarrassed and sick to my stomach to know I have such unprofessional animals speaking to my customers.

Now lets see if I even get a call back. Very unhappy, Sharon Thomas, Gurnee IL Customer

Reason of review: Poor customer service.

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Guest

LOL a 15 fee caused you to bounce two checks.

That's cutting it a little too close. Never had a fee there in 50 years other than buy checks.

Good Luck!

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