I banked with PNC in Pittsburgh (their hometown) for 15 years. They rewarded me by one day (after my direct deposit went in) overdrawing my account by posting a $500 car payment first and then four other smaller transactions and charging me for each one.
Starting balance $505.00
Direct deposit $ 990.00 @ 11:30pm
Trans 1 - $518.69 - overdraft $34.00
Trans 2 - $48.00 - Overdraft $33.00
Trans 3 - $7.10 - Overdraft $33.00
Trans 4 - $1.00 (preauth @ a gas pump) - Overdraft $33.00
Total fees $133.00
I called customer service and tried to make them see my POV, but they said it is their policy to put thru the most expensive first, as it is "most often an important payment". This was the third person I talked to (a supervisor) and only she tried to help by refunding $75.00. After being yelled at by the first rep, the second one hanging up on me, I was so pissed i said it was all or nothing and I would never do business again with PNC.
The worst part is that THEY PAID ALL THE TRANSACTIONS!!!! So why charge me at all.
I have now pulled my accounts at PNC and moved to another b/c no one @ cust. svc cared.
Do not bank with PNC by any means
Product or Service Mentioned: Pnc Bank Account.