Corey B Xre

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Verified Reviewer

Dispute a transaction

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There is a charge for 937 on my account that shouldn't be there. The Bridge payment is okay for the 245 because my hundred-dollar payment was returned for some reason. I'm very confused as to why this charge is on my account.

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Loss:
$937

Preferred solution: Full refund

Mary J Equ

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Verified Reviewer
| map-marker Northglenn, Colorado

This is the second big failure

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First, let me say, I myself am a banker and I have been working in this industry since 1981. The first big issue arose when I, an established customer, opened a savings account online.

The account was locked for 10 days. I wasn't allowed to fund the account. Had they placed a hold on my initial deposit I would have understood, but to not allow me to fund it, particularly when I was solicited by PNC to open a deposit account, seemed unreasonable. I received a follow-up call and, after explaining my frustration, was asked if they could hire me.

This was the second major failure. My IRA CD was maturing and I received a call asking what I would like to do. I was told I needed to go into a branch. I went to a branch and left instructions to roll it into their 7-month CD.

However, my CD rolled into an 18-month CD. The IRA department claims it takes time to do this. They anticipate it will be complete by the 22nd. 20 days to make the change?

What kind of core system takes weeks to update a product? The CD matured on the 5th.

On the 6th, it should have rolled into the new product. If your core system can't handle this, it's time to shop for a new one.

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Pros:
  • Pnc has some really good employees
Cons:
  • Archaic systems

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Kent, Washington

Customet complaint about branch manager

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The customer service corporate complaint line was very helpful and empathetic to my horrible experience with the Branch Manager at Lakeworth Florida location at Jog & Lantana road. His name is Markus Waters .

He treated me like a piece of garbage. He said by situation was not on his priority list of things to do, being that it only involved $25. He was given 10 days to look at , no response. It was his associates that made the mistake and up to him to make it right.

Instead after numerous phone calls I had a manager tell me that I was not important ti him. I was shocked and appalled. Not apologetic at all. This manager was very stand off ish with me last year as well, but Iet it go.

Maybe he was having a bad day.

When I had him on the phone Friday 19th between 10am - 10:30am he completely shut me down and told me I was not on his priority list. Was very smug, stand off arguing with me, mean tone of voice, deliberately antagonizing. When I would use his first name would mimic me back, talked over me , not listening to me that the mistakes were made by his team fining me $25 for failing to link CD accounts with checking. Happened last year as well.

So each month they had to debit and credit me back $25 without it showing up on my online statements. Thus time it was not refunded when I opened

New CD last month. Then he told me he would absolutely not refund it after looking at it finally fir a few minutes , without knowing what was causing this all. Thus is because $25 was not important enough for him to look at.

He was blatantly honest in telling me this too. I can never recall a situation In any establishment where a manager was so cold and rude and unprofessional.

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User's recommendation: branch. Should have been an easy resolution. My hi expectations of PNC are now completely dissolved by the attitude and behavior of Markus , your core team member that should be creating and inhancing the culture of PNC, not vageranly Destroying it.

BILLY C Dan

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Verified Reviewer

PNC BANK IS A SCAMMED, THANKS TO MADACOVI. CO FIRMS

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MADACOVI. CO HELPED ME TO RECOVERED $697,849 FROM PNC AFTER THEY TRY TO RUN AWAY WITH MY HARD EARN MONEY

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Loss:
$2

User's recommendation: DO NOT FALL VICTIM OF THIS CON

Anonymous
map-marker Charlotte, North Carolina

Ongoing PNC Bank SCAM/FRAUD

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Ongoing PNC Bank SCAM/FRAUD in the amount of $900,000. PNC Bank is a fraudulent bank and should be avoided at all costs!

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User's recommendation: BEWARE of PNC Bank!

Milisa V

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They never make my deposits available the day they receive them

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I have had three different electronic funds transfers from Fidelity Investments for my 401 k withdrawal to be sent to my bank account for different needs. When I first started banking with PNC years ago it used to show up immediately.

Over the last year, any EFT will take 1-2 days after the day it was transferred. PNC does not pay me any Interest whatsoever for the 2-3 days they are using a large chunk of my money before they give it to me. I have bills and college tuition to pay for and the chic on the phone didnt even pull me up in the computer and didnt offer to check. She simply said they have three days and made it clear 3 business days to deposit an EFT!

I dont think so! If I dont have money in the bank for 3 days after my charges come through Im going to be set back at least $100 so why are they not paying me that In interest for making money off of my money. Ill just switch to either Credit Karma. They have a free checking acct and put your paychecks in 2 days earlier than PNC or the credit union through the health insurance company I work for.

They pay you actual interest for having your money in their bank. Im done getting screwed and this chic that I couldnt even understand how she said her name check on this for me. I mean it was important enough for me to call, right, but I guess a $1100.00 deposit isnt enough to mess with for PNC, right?

I even had the confirmation number from Fidelity and this *** wouldnt even look! I really am PISSED!

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Preferred solution: For them to deposit my money which Fidelity sent with an EFT at 9 am it is now 5:57 pm this is ridiculous and to retrain that rude *** chic that I talked to.

User's recommendation: Open an account with someone else that respects you and your hard earned money

Yoonhea S

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Verified Reviewer

My onlie banking password reset is doesn't work.

지금 저는 한국에 있습니다.

I want to reset online banking password but it is doesn't work.

I can't do it please help me.

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Preferred solution: Online banking reopen

CK Pup

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Verified Reviewer
| map-marker Homer, Illinois

Customer Service is a joke

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Victim of fraud treated like a criminal. Said they needed a few days hold on three of my accounts.

No one got back to me, and I called 6 times.

They are either nonexistent or idiots, or both! Actually went to a new bank and talked with a real person with an actual personality and was very helpful.

View full review
Pros:
  • Eight year customer
Cons:
  • Too many to name

Preferred solution: Apology

User's recommendation: Go to BMO much better!

Bridget K Ljb

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Verified Reviewer

My amazing first experience

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I had a wonderful first time experience with PNC bank.

The employees were courteous, smiling and well mannered. Justin helped me from start to finish with all my needs, not missing anything important that I should know.

He was very knowledgeable and made me feel at ease so I will not encounter problems in the future.

My first time there and I love them already. I did not wait long even though I was a walk in.

I wish I had known sooner about PNC bank, they went above and beyond to set up my account!! Very well done guys*****!!

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Pros:
  • Excellent

Preferred solution: Just stating how wonderful it was doing business there

User's recommendation: I will definitely let friends know

Kate W Bpm

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Verified Reviewer
| map-marker Grand Rapids, Michigan

Poor fraud assistance

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Original review Dec 06, 2023

Poor fraud/scam assistance

I unfortunately was victim of a jury duty scam that seemed very legitimate and involved PNC bank as the bank money was going to. Within in minutes, I recognized the scam and went into PNC to report it.

They could give me zero information because I am not "officially" their customer, despite my money being deposited into a scam account there. I made a police report but PNC at no point would give me any information about the fraud event and barely cooperated with the police. My money is likely long gone, so the police didn't want to invest very much time either. The branch referred to their "fraud department" but the fraud department was completely unreachable.

I found email contacts the police had for PNC but was always told "someone was working on it" and that was all. The fact that PNC NEVER worked with me to let me know the outcome of their internal investigation is really poor service for this situation. I have no idea if they ever had intention of actually helping this investigation. It felt like they were just protecting themselves and gave no care to the fact that I lost so much money through a scam using their bank.

I would never recommend this bank to anyone given this experience. Very poor communication, barriers at every turn, and no path for better customer service in this situation. I may not have been a customer at the time of the fraud, but their bank was used to steal my money.

They made it easy for the fraud event to happen, and had no avenue in place to help someone in their community who was wronged using their institution. This event has ensured I will never be their customer.

View full review
Loss:
$2800

Preferred solution: Full refund

User's recommendation: Use any other banks

1 comment
Guest

PNC is not responsible for you being scammed. How exactly did they make it easy for fraud to happen? What were the details of the scam from beginning to end?

Valerie B Eod

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Verified Buyer
|

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Verified Reviewer
| map-marker Kingston, Pennsylvania

PNC Bank SCAM/FRAUD

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PNC Bank SCAM/FRAUD
Updated by user Oct 08, 2023

Still outstanding with the PNC Bank SCAM/FRAUD. PNC Bank has been escalated to the White House, US Treasury, SEC and additional federal agencies.

This is Financial Elder Abuse!

Stay away from PNC fraudulent activities especially online banking practices. I also think this was an internal bank SCAM/FRAUD with several PNC Bank employees who stole my money.

Updated by user Oct 02, 2023

Never again will I bank with PNC Bank. Please note there are many disgruntled customers with PNC Bank. Word of Mouth goes far...

Original review Oct 01, 2023
I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) of my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense).

7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity.
This is also Financial Elder Abuse since I am over 65 yrs. old. (This is a Federal Offense). PNC Bank is denying that this is Elder Abuse.

What really hurts is I was a Valued and Model Customer for almost 10 yrs.at PNC Bank and now the bank is treating me like a Criminal. My Credit Score is ruined and I am a FRAUD victim by SSA, IRS, Medicare, Social Security and the Credit Reporting Agencies.
Financial institutions that suspect an older adult (65 and older) is the victim of financial fraud must make a report to local law enforcement. In addition, state law now offers extra protections to combat financial exploitation of adults with disabilities and adults 65 and older. Under the law, customers of financial institutions (i.e., banks) can submit a list of persons to be contacted if the institution suspects that the customer is a victim or target of financial exploitation.

The institution is also required to report the suspected exploitation to local law enforcement. If the suspected victim is an adult with a disability, the financial institution is required to report to the contact list, local law enforcement, and the county Department of Social Services.
View full review
Loss:
$700000
Cons:
  • Really bad bank for customer service - former bank customer

Preferred solution: Full refund

User's recommendation: Stay away from PNC Bank! I have already complained to several federal agencies about PNC practices. It is my hope that the federal agencies are taking not of PNC Bank practices!

2 comments
Guest

You’ve posted this three times already going back to June. Why haven’t you hired an attorney?

Guest
reply icon Replying to comment of Guest-2402608

I cannot get an Attorney to work on the Fraudulent/Scam case with PNC Bank. Check how the federal agencies in this country work with the Big Banks.

The Big Banks are basically getting away with multiple fraudulent activities especially with International Criminal Gangs. (Ex. Money Laundering just to get more funding, etc.). Even the FBI, US State Dept., Dept.

of Justice, Dept. of Homeland Security will not get involved with the PNC Bank Fraud. It is really bad for me since I paid taxes for over 40 yrs.

in this country and cannot get assistance for the PNC Bank Fraud. This is the tragedy...

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lauretta a

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Verified Reviewer
| map-marker North Manheim, Pennsylvania

LESS THAN ZERO

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Updated by user Oct 14, 2023

not until they PROVED with actions they had changed the way they do business.

Original review Oct 13, 2023
This BUZZARD of BUSINESS should be thoroughly investigated by all relevant authorities.
PNC LIES, CHEATS AND STEALS and then tries to blame their CUSTOMER for THEIR constant FRAUD and SHADY "business practices".
The prez, BILL DEMCHAK, is 1 of the RICHEST MEN in the U.S. and along with his other OBSCENELY RICH buddies from CRAPITAL ONE, CHASE the $ bank and of COURSE, skank of america, a.k.a.

- bank of "america", started ZELLE, in yet ANOTHER SCHEME to ILLEGALLY HOLD CUSTOMERS' FUNDS, THEN LIE AND CLAIM THEY DON'T, all the while MAKING $$ for themselves off others' funds.
All 4 of these buzzards spend their CUSTOMERS' $ to sign contracts with 3RD PARTY CALL CENTERS, ACROSS THE GLOBE, then they give those STRANGERS ALL OUR PERSONAL INFORMATION.
How can anyone wonder where the EVERY 3 SECOND ID THEFT CRISIS came from in the U.S.?
We have ALL the BUZZARDS of BUSINESS to "thank" for it.
It's FAR past time, we, THE CUSTOMERS, as well as EMPLOYEES, show ALL U.S.

companies, WITHOUT US, they have NOTHING but mounting debt and shareholders with their hands out.
ALWAYS block your phone number, NO MATTER what vendor you call. NEVER give any ID info to ANYONE, UNTIL YOU KNOW THEY ARE DIRECT EMPLOYEES OF SAID VENDOR.
We can bypass ALL the "prompt" nonsense when we call by dialing "0", multiple times or a combo of "0" and #.
WE ALL MUST PUSHBACK AGAINST THESE BUZZARDS or we are doomed to live under THEIR rule, instead of our own
View full review
Loss:
$30
Cons:
  • Everything a to z

Preferred solution: A FULL explanation of EVERY lie and bad business practice.

User's recommendation: STAY FAR, FAR AWAY, UNLESS YOU LIKE BEING LIED TO AND SCAMMED

3 comments
lauretta a

btw - lauretta a. HAS DOCUMENTED EVIDENCE FOR EVERYTHING I SAY.

Guest

Your post is useless without describing what exactly your issue is.

lauretta a
reply icon Replying to comment of Guest-2408174

if you can't understand the MULTIPLE "issues" described, pnc is looking for customers just like you, as are all the other buzzards.

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Bruno P Ydn

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Verified Reviewer

They are locking my Zelle transaction and not allowing to transfer money

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I tried to transfer money and Zelle was locked so I cant use the app. Even having enough funds. I have been told that is for security reasons but not explained why.

View full review
Loss:
$5

Preferred solution: Because that I did have to use an ATM and get charged fees

Peggy J Bnk

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Verified Reviewer

Need to make a auto loan payment but don’t have my account number

Just need to see if I can make a payment with my name and social security number need to talk to someone to help me please. My payment is due tomorrow???

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Pros:
  • I like

Preferred solution: Make a payment talk to a live person

Marie M Uay

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Verified Reviewer

Trying to get My car title. I still haven't gotten my title

It has been 5 months since I payed the loan off! This is getting ridiculous I want my title now! Where is my title?

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Cons:
  • String you along

Preferred solution: My title for my car

RAHIM lix S

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Verified Reviewer
| map-marker Tehran, Tehran

Send a bank letter with the attachment of the deposit slip

PNC Bank - Send a bank letter with the attachment of the deposit slip

Send a letter to the e-mail address of PNC Bank and attach a bank slip to receive the money to the account of my deceased relatives, which is located in PNC Bank Sarford Bank.

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About

Related Companies

The PNC Financial Services Group, BBVA Compass Bank, BBVA, National City Bank, National City Mortgage

Summary

PNC Bank is a subsidiary of the PNC Financial Services Group. The PNC Financial Services Group offers investment and wealth management, fiduciary services, banking products inured by FDIC, lending and borrowing of funds, etc. PNC is considered to be one of the leading financial services organizations in the United States. PNC Bank offers an array of banking services and financial products. The bank provides personal banking, small business banking, corporate banking, online banking and institutional banking. PNC is an acronym that stands for Pittsburgh National Corporation that was founded in 1852. PNC Bank is on the Fortune Magazine list of the Most Admired Companies.

PNC Bank reviews and complaints

PNC Bank is ranked 262 out of 1499 in Banks category

Area Served

USA, Worldwide

Payment Methods

MasterCard

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