PNC Bank

First, let me say, I myself am a banker and I have been working in this industry since 1981. The first big issue arose when I, an established customer, opened a savings account online.

The account was locked for 10 days. I wasn't allowed to fund the account. Had they placed a hold on my initial deposit I would have understood, but to not allow me to fund it, particularly when I was solicited by PNC to open a deposit account, seemed unreasonable. I received a follow-up call and, after explaining my frustration, was asked if they could hire me.

This was the second major failure. My IRA CD was maturing and I received a call asking what I would like to do. I was told I needed to go into a branch. I went to a branch and left instructions to roll it into their 7-month CD.

However, my CD rolled into an 18-month CD. The IRA department claims it takes time to do this. They anticipate it will be complete by the 22nd. 20 days to make the change?

What kind of core system takes weeks to update a product? The CD matured on the 5th.

On the 6th, it should have rolled into the new product. If your core system can't handle this, it's time to shop for a new one.

The customer service corporate complaint line was very helpful and empathetic to my horrible experience with the Branch Manager at Lakeworth Florida location at Jog & Lantana road. His name is Markus Waters .

He treated me like a piece of garbage. He said by situation was not on his priority list of things to do, being that it only involved $25. He was given 10 days to look at , no response. It was his associates that made the mistake and up to him to make it right.

Instead after numerous phone calls I had a manager tell me that I was not important ti him. I was shocked and appalled. Not apologetic at all. This manager was very stand off ish with me last year as well, but Iet it go.

Maybe he was having a bad day.

When I had him on the phone Friday 19th between 10am - 10:30am he completely shut me down and told me I was not on his priority list. Was very smug, stand off arguing with me, mean tone of voice, deliberately antagonizing. When I would use his first name would mimic me back, talked over me , not listening to me that the mistakes were made by his team fining me $25 for failing to link CD accounts with checking. Happened last year as well.

So each month they had to debit and credit me back $25 without it showing up on my online statements. Thus time it was not refunded when I opened

New CD last month. Then he told me he would absolutely not refund it after looking at it finally fir a few minutes , without knowing what was causing this all. Thus is because $25 was not important enough for him to look at.

He was blatantly honest in telling me this too. I can never recall a situation In any establishment where a manager was so cold and rude and unprofessional.

I have had three different electronic funds transfers from Fidelity Investments for my 401 k withdrawal to be sent to my bank account for different needs. When I first started banking with PNC years ago it used to show up immediately.

Over the last year, any EFT will take 1-2 days after the day it was transferred. PNC does not pay me any Interest whatsoever for the 2-3 days they are using a large chunk of my money before they give it to me. I have bills and college tuition to pay for and the chic on the phone didnt even pull me up in the computer and didnt offer to check. She simply said they have three days and made it clear 3 business days to deposit an EFT!

I dont think so! If I dont have money in the bank for 3 days after my charges come through Im going to be set back at least $100 so why are they not paying me that In interest for making money off of my money. Ill just switch to either Credit Karma. They have a free checking acct and put your paychecks in 2 days earlier than PNC or the credit union through the health insurance company I work for.

They pay you actual interest for having your money in their bank. Im done getting screwed and this chic that I couldnt even understand how she said her name check on this for me. I mean it was important enough for me to call, right, but I guess a $1100.00 deposit isnt enough to mess with for PNC, right?

I even had the confirmation number from Fidelity and this *** wouldnt even look! I really am PISSED!

Poor fraud/scam assistance

I unfortunately was victim of a jury duty scam that seemed very legitimate and involved PNC bank as the bank money was going to. Within in minutes, I recognized the scam and went into PNC to report it.

They could give me zero information because I am not "officially" their customer, despite my money being deposited into a scam account there. I made a police report but PNC at no point would give me any information about the fraud event and barely cooperated with the police. My money is likely long gone, so the police didn't want to invest very much time either. The branch referred to their "fraud department" but the fraud department was completely unreachable.

I found email contacts the police had for PNC but was always told "someone was working on it" and that was all. The fact that PNC NEVER worked with me to let me know the outcome of their internal investigation is really poor service for this situation. I have no idea if they ever had intention of actually helping this investigation. It felt like they were just protecting themselves and gave no care to the fact that I lost so much money through a scam using their bank.

I would never recommend this bank to anyone given this experience. Very poor communication, barriers at every turn, and no path for better customer service in this situation. I may not have been a customer at the time of the fraud, but their bank was used to steal my money.

They made it easy for the fraud event to happen, and had no avenue in place to help someone in their community who was wronged using their institution. This event has ensured I will never be their customer.