PNC Bank

I went to the PNC branch on 1700 dual highway Hagerstown Maryland. It was my first time getting a vehicle refinanced. It was the worst experience ever . I looked in the direction to get advice from this loan officer she did nothing to help me besides give me a horrible headache. By costing me more money on top of money. When I called the other bank to get a payoff quote she assured me they would receive the check within 10 business days the check has still not reached its destination. I got approved for this loan on April the 19 . It is may the 15 Still waiting. Just a mess Her math was incorrect throughout the whole process should have been a red flag ! To top it off as a loan officer with experience she should have advised me to take a 30 day payout instead of saying a 10 day payout was good that they would receive the check within 7 business days . The check has still not reached the destination . It is now may the 15 ! Pnc has no information about the check besides it was mailed the second time on may the 3 . I was given a tracking number but that was only to track it to their back office to mail it out . So who mails a check for that amount with no tracking number Ridiculous HORRIBLE HORRIBLE EXPERIENCE.