BILLY C Dan

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Verified Reviewer

PNC BANK IS A SCAMMED, THANKS TO MADACOVI. CO FIRMS

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MADACOVI. CO HELPED ME TO RECOVERED $697,849 FROM PNC AFTER THEY TRY TO RUN AWAY WITH MY HARD EARN MONEY
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Loss:
$2

User's recommendation: DO NOT FALL VICTIM OF THIS CON

Milisa V

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Verified Reviewer

They never make my deposits available the day they receive them

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I have had three different electronic funds transfers from Fidelity Investments for my 401 k withdrawal to be sent to my bank account for different needs. When I first started banking with PNC years ago it used to show up immediately.

Over the last year, any EFT will take 1-2 days after the day it was transferred. PNC does not pay me any Interest whatsoever for the 2-3 days they are using a large chunk of my money before they give it to me. I have bills and college tuition to pay for and the chic on the phone didnt even pull me up in the computer and didnt offer to check. She simply said they have three days and made it clear 3 business days to deposit an EFT!

I dont think so! If I dont have money in the bank for 3 days after my charges come through Im going to be set back at least $100 so why are they not paying me that In interest for making money off of my money. Ill just switch to either Credit Karma. They have a free checking acct and put your paychecks in 2 days earlier than PNC or the credit union through the health insurance company I work for.

They pay you actual interest for having your money in their bank. Im done getting screwed and this chic that I couldnt even understand how she said her name check on this for me. I mean it was important enough for me to call, right, but I guess a $1100.00 deposit isnt enough to mess with for PNC, right?

I even had the confirmation number from Fidelity and this *** wouldnt even look! I really am PISSED!

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Preferred solution: For them to deposit my money which Fidelity sent with an EFT at 9 am it is now 5:57 pm this is ridiculous and to retrain that rude *** chic that I talked to.

User's recommendation: Open an account with someone else that respects you and your hard earned money

Yoonhea S

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Verified Reviewer

My onlie banking password reset is doesn't work.

지금 저는 한국에 있습니다. I want to reset online banking password but it is doesn't work. I can't do it please help me.
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Preferred solution: Online banking reopen

CK Pup

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Verified Reviewer
| map-marker Homer, Illinois

Customer Service is a joke

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Victim of fraud treated like a criminal. Said they needed a few days hold on three of my accounts. No one got back to me, and I called 6 times. They are either nonexistent or idiots, or both! Actually went to a new bank and talked with a real person with an actual personality and was very helpful.
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Pros:
  • Eight year customer
Cons:
  • Too many to name

Preferred solution: Apology

User's recommendation: Go to BMO much better!

Bridget K Ljb

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Verified Reviewer

My amazing first experience

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I had a wonderful first time experience with PNC bank. The employees were courteous, smiling and well mannered. Justin helped me from start to finish with all my needs, not missing anything important that I should know. He was very knowledgeable and made me feel at ease so I will not encounter problems in the future. My first time there and I love them already. I did not wait long even though I was a walk in. I wish I had known sooner about PNC bank, they went above and beyond to set up my account!! Very well done guys*****!!
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Pros:
  • Excellent

Preferred solution: Just stating how wonderful it was doing business there

User's recommendation: I will definitely let friends know

Kate W Bpm

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Verified Reviewer
| map-marker Grand Rapids, Michigan

Poor fraud assistance

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Original review Dec 06, 2023

Poor fraud/scam assistance

I unfortunately was victim of a jury duty scam that seemed very legitimate and involved PNC bank as the bank money was going to. Within in minutes, I recognized the scam and went into PNC to report it.

They could give me zero information because I am not "officially" their customer, despite my money being deposited into a scam account there. I made a police report but PNC at no point would give me any information about the fraud event and barely cooperated with the police. My money is likely long gone, so the police didn't want to invest very much time either. The branch referred to their "fraud department" but the fraud department was completely unreachable.

I found email contacts the police had for PNC but was always told "someone was working on it" and that was all. The fact that PNC NEVER worked with me to let me know the outcome of their internal investigation is really poor service for this situation. I have no idea if they ever had intention of actually helping this investigation. It felt like they were just protecting themselves and gave no care to the fact that I lost so much money through a scam using their bank.

I would never recommend this bank to anyone given this experience. Very poor communication, barriers at every turn, and no path for better customer service in this situation. I may not have been a customer at the time of the fraud, but their bank was used to steal my money.

They made it easy for the fraud event to happen, and had no avenue in place to help someone in their community who was wronged using their institution. This event has ensured I will never be their customer.

View full review
Loss:
$2800

Preferred solution: Full refund

User's recommendation: Use any other banks

1 comment
Guest

PNC is not responsible for you being scammed. How exactly did they make it easy for fraud to happen? What were the details of the scam from beginning to end?

Valerie B Eod

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Verified Buyer
|

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Verified Reviewer
| map-marker Kingston, Pennsylvania

PNC Bank SCAM/FRAUD

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PNC Bank SCAM/FRAUD
Updated by user Oct 08, 2023

Still outstanding with the PNC Bank SCAM/FRAUD. PNC Bank has been escalated to the White House, US Treasury, SEC and additional federal agencies.

This is Financial Elder Abuse!

Stay away from PNC fraudulent activities especially online banking practices. I also think...

Updated by user Oct 02, 2023

Never again will I bank with PNC Bank. Please note there are many disgruntled customers with PNC Bank. Word of Mouth goes far...

Original review Oct 01, 2023
I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) of my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense).

7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity.
This is also Financial Elder Abuse since I am over 65 yrs. old. (This is a Federal Offense). PNC Bank is denying that this is Elder Abuse.

What really hurts is I was a Valued and Model Customer for almost 10 yrs.at PNC Bank and now the bank is treating me like a Criminal. My Credit Score is ruined and I am a FRAUD victim by SSA, IRS, Medicare, Social Security and the Credit Reporting Agencies.
Financial institutions that suspect an older adult (65 and older) is the victim of financial fraud must make a report to local law enforcement. In addition, state law now offers extra protections to combat financial exploitation of adults with disabilities and adults 65 and older. Under the law, customers of financial institutions (i.e., banks) can submit a list of persons to be contacted if the institution suspects that the customer is a victim or target of financial exploitation.

The institution is also required to report the suspected exploitation to local law enforcement. If the suspected victim is an adult with a disability, the financial institution is required to report to the contact list, local law enforcement, and the county Department of Social Services.
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Loss:
$700000
Cons:
  • Really bad bank for customer service - former bank customer

Preferred solution: Full refund

User's recommendation: Stay away from PNC Bank! I have already complained to several federal agencies about PNC practices. It is my hope that the federal agencies are taking not of PNC Bank practices!

2 comments
Guest

You’ve posted this three times already going back to June. Why haven’t you hired an attorney?

Guest
reply icon Replying to comment of Guest-2402608

I cannot get an Attorney to work on the Fraudulent/Scam case with PNC Bank. Check how the federal agencies in this country work with the Big Banks.

The Big Banks are basically getting away with multiple fraudulent activities especially with International Criminal Gangs. (Ex. Money Laundering just to get more funding, etc.). Even the FBI, US State Dept., Dept.

of Justice, Dept. of Homeland Security will not get involved with the PNC Bank Fraud. It is really bad for me since I paid taxes for over 40 yrs.

in this country and cannot get assistance for the PNC Bank Fraud. This is the tragedy...

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lauretta a

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Verified Reviewer
| map-marker North Manheim, Pennsylvania

LESS THAN ZERO

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Updated by user Oct 14, 2023

not until they PROVED with actions they had changed the way they do business.

Original review Oct 13, 2023
This BUZZARD of BUSINESS should be thoroughly investigated by all relevant authorities.
PNC LIES, CHEATS AND STEALS and then tries to blame their CUSTOMER for THEIR constant FRAUD and SHADY "business practices".
The prez, BILL DEMCHAK, is 1 of the RICHEST MEN in the U.S. and along with his other OBSCENELY RICH buddies from CRAPITAL ONE, CHASE the $ bank and of COURSE, skank of america, a.k.a.

- bank of "america", started ZELLE, in yet ANOTHER SCHEME to ILLEGALLY HOLD CUSTOMERS' FUNDS, THEN LIE AND CLAIM THEY DON'T, all the while MAKING $$ for themselves off others' funds.
All 4 of these buzzards spend their CUSTOMERS' $ to sign contracts with 3RD PARTY CALL CENTERS, ACROSS THE GLOBE, then they give those STRANGERS ALL OUR PERSONAL INFORMATION.
How can anyone wonder where the EVERY 3 SECOND ID THEFT CRISIS came from in the U.S.?
We have ALL the BUZZARDS of BUSINESS to "thank" for it.
It's FAR past time, we, THE CUSTOMERS, as well as EMPLOYEES, show ALL U.S.

companies, WITHOUT US, they have NOTHING but mounting debt and shareholders with their hands out.
ALWAYS block your phone number, NO MATTER what vendor you call. NEVER give any ID info to ANYONE, UNTIL YOU KNOW THEY ARE DIRECT EMPLOYEES OF SAID VENDOR.
We can bypass ALL the "prompt" nonsense when we call by dialing "0", multiple times or a combo of "0" and #.
WE ALL MUST PUSHBACK AGAINST THESE BUZZARDS or we are doomed to live under THEIR rule, instead of our own
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Loss:
$30
Cons:
  • Everything a to z

Preferred solution: A FULL explanation of EVERY lie and bad business practice.

User's recommendation: STAY FAR, FAR AWAY, UNLESS YOU LIKE BEING LIED TO AND SCAMMED

3 comments
lauretta a

btw - lauretta a. HAS DOCUMENTED EVIDENCE FOR EVERYTHING I SAY.

Guest

Your post is useless without describing what exactly your issue is.

lauretta a
reply icon Replying to comment of Guest-2408174

if you can't understand the MULTIPLE "issues" described, pnc is looking for customers just like you, as are all the other buzzards.

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Bruno P Ydn

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Verified Reviewer

They are locking my Zelle transaction and not allowing to transfer money

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I tried to transfer money and Zelle was locked so I cant use the app. Even having enough funds. I have been told that is for security reasons but not explained why.
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Loss:
$5

Preferred solution: Because that I did have to use an ATM and get charged fees

Peggy J Bnk

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Verified Reviewer

Need to make a auto loan payment but don’t have my account number

Just need to see if I can make a payment with my name and social security number need to talk to someone to help me please. My payment is due tomorrow???
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Pros:
  • I like

Preferred solution: Make a payment talk to a live person

Marie M Uay

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Verified Reviewer

Trying to get My car title. I still haven't gotten my title

It has been 5 months since I payed the loan off! This is getting ridiculous I want my title now! Where is my title?
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Cons:
  • String you along

Preferred solution: My title for my car

RAHIM lix S

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Verified Reviewer
| map-marker Tehran, Tehran

Send a bank letter with the attachment of the deposit slip

PNC Bank - Send a bank letter with the attachment of the deposit slip
Send a letter to the e-mail address of PNC Bank and attach a bank slip to receive the money to the account of my deceased relatives, which is located in PNC Bank Sarford Bank.
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Machele Nqt
map-marker King George, Virginia

They are illegally holding my money

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My father passed away I was on his accounts and cds. I took the death certificate, his will, my ID everything they asked for and they will not give me my money. I continue to get a run around of bs reasons. And it has been since September I am reporting them to every federal banking agency, the BBB. And the attorney generals office.
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User's recommendation: Put your money in a bank that is customer friendly.

John B Izd

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Verified Reviewer
| map-marker Cairo, Cairo

Scam Anydesk lost $1000

I fell victim of a Anydesk scam and reported it PNC. That occurred on 08/23/23 called PNC immediately and disclosed the scam.

Yesterday PNA took the $1000 back. Thousands of seniors like me are losing millions of dollars to this scam. I am a fortunate one that I didn't loose my retirement and only lost $1000. So, scam goes to deposit money on a account the scammers set up and tell you to send a deposit.

Then they inflate claiming you made money on crypto and to send more money. That's when I figured out a scam. NEVER TRUST PNC TO TAKE CARE OF FRAUD. THEY LIE ALL THE TIME AS BAD AS THE SCAMMERS.

SO, NO PNC AND NEVER HAVE ANYTHING TO DO WITH ANYDESK. PNC YOU OWE ME A $1000.

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Loss:
$1000
Pros:
  • At 1st claimed their fraud department takes care of fraud
Cons:
  • Never credit back clients for fraud even if true or anydesk

Preferred solution: Full refund

User's recommendation: Do not bank at PNC

1 comment
Guest

See report below--supposedly PNC Bank is still investigating the $770,000 lost from my checking and savings accounts. I have an investigator working on this.

I have reviewed all of the materials you provided. Upon review, it is evident this is a more sophisticated group with many of the transfers being sent to Hong Kong. This is dissimilar from many of the historical fraud schemes. The actors involved in this scheme might be an organized crime group operating out of countries such as Malaysia, Indonesia, Cambodia or Vietnam.

These are all proximate to Thailand, the original country of reference to your so-called criminal violation. It is possible these schemes are being operated by organized crime groups with ties to China. There is also suspicion these activities might be occurring with state-sponsorship. In reviewing the information you have forwarded to date, I see certain transfers that present leads for investigation.

The transfers to Hong Kong cannot be eliminated as leads, but they are unlikely to yield tangible results on a cost-effective basis. Working with a limited budget, we would be more focused on other leads that present better likelihood of benefit. There are other details in your possession we would be interested to work with to include phony documents, email addresses and the full content of various communications - particularly those with wiring instructions. The sequence and dates of events is also relevant to proper analysis and understanding of the evolution of the scheme.

This can provide insight into problems the actors might have encountered during the course of the scheme and there changes in destinations for your funds transfers. This is not an easy case. It should be investigated by law enforcement. Cases of this type have national security implications.

In review of your communications with PNC, I believe they dropped the ball. You engaged in an ongoing and extensive amount of communications and activities involving PNC that should have triggered multiple red flags. I believe a good law firm would have a field day with this in pursuing a remedy from the bank.

That amount of initial investigation could provide certain benefits. The goal is an option.

Anonymous
map-marker Philadelphia, Pennsylvania

To thank Dan!

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Dan did a marvelous job for us! He was attentive to our needs and resolved ALL our issues. We are once again happy PNC customers!
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User's recommendation: Definitely

Donald S Too

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Verified Reviewer
| map-marker Springfield, Illinois

Not finished conversation, I was disconnected

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I wasnt allowed to have a proper ending conversation before I was disconnected by the customer services.
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Pros:
  • Great app
Cons:
  • Sometimes app have issues and lock you out

Preferred solution: Deliver product or service ordered

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