PNC Bank
1.6M
CLAIMED LOSSES
680
TOTAL REVIEWS
150K
PAGE VIEWS
1
ISSUE RESOLVED
New Reviewer
Update by user Jul 29, 2015
Update, nearly four years later, paid off my loan with Ally, never had any issues with them, and for all you self righteous *** who a) think my issue stemmed from procrastination and b) think your so smart for figuring out how to make an online payment by jumping...
92 comments
PissedConsumer1926371
#1926371
It's Sept of 2020 now and PNC has made it impossible to pay our car payments online, even during this pandemic. I don't understand how a company can operate like this. Equally pissed.
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ID
Location
Gaithersburg, Maryland
Service
Pnc Bank Loan
Walked in the bank to get something notarized and one of the girls approached me and said may I help you and I said I wanted to get something notarized. At first she said I needed and appointment and
When I went to PNC in Carbondale today i wanted to get something notarized. The girl that was in the lobby stated I needed a appointment. I asked just to get something notarized?Then she asked for the paper I wanted notarized and brought it to the notary person. She came back out and said they could not do it. I at that time had transferred my check in the bank . So I went to a notary down the road and they could not understand why the bank could not do it. Can you please get back to me I went to the back tobefore and they not
1 comment
ID
Location
Philadelphia, Pennsylvania
New Reviewer
Loans
I got a phone call from PNC saying I was approved for a loan. The lady that I talked to kept beating around the bush.
ID
Location
Gainesville, Georgia
New Reviewer
Find a lien release for my vehicle
Absolutely horrible. Pnc was of no help what so ever. They say there is no record of me having a car loan through them. It was purchases in 2012 and paid off at the Glen Burnie md brand a year or so early. Im living in SC now and want to get my SC TAG. I can not get my tag without that lien release . This has been an absolutely horrible experience. As a matter of fact. Md Mva is still showing pnc as the Lien holder. Im applying for my nursing g license her in SC AS well and this has totally has everything ruined
ID
Cons
- Rude and unprofessional 1-800 customer service
- Horrible service
- Treatment of customers
Preferred solution
My lien release for my vehicle paid off in 2017 or 2018
Ripped off
They are bait and switch at the best and a scam at the worst, they kept saying I was approved but kept asking for gift cards for loan fees, luckily I was only dumb once, but still lost about $100
User's recommendation: SCAM loan company.
1 comment
ID
Location
Glenwood Springs, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerExcessive Fee
Hey PNC Bank. Are you frkg kidding me. I cashed a check today for $5500 at your bank to then deposit the cash in mine. Your staff charged me ONE HUNDRED AND TEN DOLLARS to cash my check. This has GOT TO BE ILLEGAL. That's OUTRAGEOUS. That's highway robbery and DESPICABLE.
1 comment
ID
Location
Boynton Beach, Florida
Loss
$110
Preferred solution
Full refund
POOR CUSTOMER SERVICE
VERNON. NJ; AND SPARTA, NJ HAVE VERY POOR CUSTOMER SERVICE. WOULD NOT SPEAK TO ME WHEN I CAME TO OPEN AN ESTATE ACCOUNT, ONE HAD APPOINTMENTS ALL WEEK IN VERNON NJ BRANCH. VERY RUDE. WHEN I CALLED BANK TO HAVE SOMEONE EXPLAIN THE OPENING OF AN ESTATE ACCOUNT OR MY SISTERS ACCOUNT NO ONE CALLED ME BACK
User's recommendation: DONT GO TO PNC BANK OR USE THEIR INVESTMENTS.
ID
Location
Sparta Township, New Jersey
New Reviewer
Pnc atm not working
The ATM machine located at 5150 Sinclair Lane touch screen was not working today I reported it to a employee inside the store who worked at customer service he was so disrespectful to me when I told him about the ATM machine he said there was nothing he could do about it but put a out of order sign o it and Im sure there is a service number that he could have called I will never visit this location ever again. There phone number 410-483-**** Va Thank you
User's recommendation: Better customer service needed at this location.
ID
Preferred solution
Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I am customer Of PNC Bank for over 50 years but on May 1, 2021 Tried to Cash a PNC Pension Check in Lakewood Ohio . I was visiting relatives and could not cash my check in Pittsburgh, Pa . So I went to PNC Bank in Lakewood or Westlake Ohio. Had to Enter Bank and they...
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ID
Preferred solution
Let the company propose a solution
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Add card to apple pay card is to faded to read
Time is a persons greatest gift from the creator you can get in a car crash and die, you know how life is. If you cared about me I wouldnt of been upset to now waste even more calling or having to deal with calling ever business to change my number. I mean just courteous to have your people that are working are getting paid to do this if I was truly a good Bank your not hiring a human to do work which is the most discussing thing an Entity that has no breath they cant speak to me does the AI need to eat breath and *** if so let me speak to me.
ID
Cons
- Time
New Reviewer
Mortgage paid and never cancelled at County level
My mortgage with former fiancé was paid off by a line of credit in his name only. He defaulted on line of credit and PNC foreclosed on mortgage which was attached to me. Never appeared on my credit report. My current underwriter found mortgage as foreclosed against me. I have been trying to resolve this since 4/3. As of 4/30, I will lose $4600 deposit, house I am trying to purchase and my daughter , whose house closes 4/7, will be in a hotel at $100 per nite since this home was to be her new residence. Call after call after call and no answers.
User's recommendation: Don't use this bank.
2 comments
ID
Cons
- Awful customer service
- Pnc will not fix their mistakes
Loss
$4600
Preferred solution
Letter from PNC stating mortgage paid
New Reviewer
Several months ago I filed 2 dispute/chargebacks from 2 charges on my credit card account with PNC bank. I submitted two documents to the dispute department months ago and they contacted the merchant's bank for response. Now keep in mind these were charges that were...
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ID
Loss
$700
Preferred solution
Let the company propose a solution
When I was traveling PNC bank lowered my CC limit to what was owed at the moment. They did not notify me in any way that they were doing so. When I left I had a $26 positive balance. The problem is that all the charges on the acct. were not logged in by the merchants...
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1 comment
PissedConsumer2006881
#2006881
So your account had a $26 balance and four charges not yet listed. What had your credit limit been and what did they lower it to?
ID
Pros
- Some of the call center staff seemed genuinely empathetic
Cons
- Leave their customers high and dry
Preferred solution
Let the company propose a solution
Customer Support
The customer service agent was disrespectful and condescending. He was never able to resolve my issue and said it wasn't possible. Then after another hour of clicking around on the website, was able to figure it out myself. The whole time I was talked down to as if I was stupid for not understanding how their terrible website works.
User's recommendation: Go elsewhere.
ID
PNC holding money from families during pandemic!
My mother passed away in 2016. Because of a medical condition before death she did not add another person on her checking account. I was told after 3 yrs the money would be sent to the state, at which time the family could claim the money. Now 5 yrs later we are still waiting. No one will give you a direct answer. And, PNC is collecting interest on my families behalf.
User's recommendation: DO NOT BANK WITH PNC.
ID
Complaint
I went to three different pnc banks that day because i wanted to switch my bank account to pnc, although after being treated rudely by an employee. I will look for a different bank that is kind and would like my business.
ID
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They told you to make an appointment, end of story. You're just mad cause they told you no.. Deal with it