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Update by user Jul 29, 2015

Update, nearly four years later, paid off my loan with Ally, never had any issues with them, and for all you self righteous *** who a) think my issue stemmed from procrastination and b) think your so smart for figuring out how to make an online payment by jumping...

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92 comments
#1926371

It's Sept of 2020 now and PNC has made it impossible to pay our car payments online, even during this pandemic. I don't understand how a company can operate like this. Equally pissed.

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ID
#196174 Review #196174 is a subjective opinion of poster.
Location
Gaithersburg, Maryland
Service
Pnc Bank Loan

Walked in the bank to get something notarized and one of the girls approached me and said may I help you and I said I wanted to get something notarized. At first she said I needed and appointment and

When I went to PNC in Carbondale today i wanted to get something notarized. The girl that was in the lobby stated I needed a appointment. I asked just to get something notarized?Then she asked for the paper I wanted notarized and brought it to the notary person. She came back out and said they could not do it. I at that time had transferred my check in the bank . So I went to a notary down the road and they could not understand why the bank could not do it. Can you please get back to me I went to the back tobefore and they not
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1 comment
#2026275

They told you to make an appointment, end of story. You're just mad cause they told you no.. Deal with it

ID
#2628400 Review #2628400 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Loans

I got a phone call from PNC saying I was approved for a loan. The lady that I talked to kept beating around the bush.
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ID
#2622601 Review #2622601 is a subjective opinion of poster.
Location
Gainesville, Georgia
New Reviewer

Find a lien release for my vehicle

Absolutely horrible. Pnc was of no help what so ever. They say there is no record of me having a car loan through them. It was purchases in 2012 and paid off at the Glen Burnie md brand a year or so early. Im living in SC now and want to get my SC TAG. I can not get my tag without that lien release . This has been an absolutely horrible experience. As a matter of fact. Md Mva is still showing pnc as the Lien holder. Im applying for my nursing g license her in SC AS well and this has totally has everything ruined
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ID
#2614425 Review #2614425 is a subjective opinion of poster.
Cons
  • Rude and unprofessional 1-800 customer service
  • Horrible service
  • Treatment of customers
Preferred solution
My lien release for my vehicle paid off in 2017 or 2018

Ripped off

They are bait and switch at the best and a scam at the worst, they kept saying I was approved but kept asking for gift cards for loan fees, luckily I was only dumb once, but still lost about $100

User's recommendation: SCAM loan company.

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1 comment
#2021678

Idiot!! You weren’t talking to the actual bank. You were talking to scammer that preys on fools, many with bad credit and are desperate.

ID
#2595797 Review #2595797 is a subjective opinion of poster.
Location
Glenwood Springs, Colorado

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New Reviewer

Excessive Fee

PNC Bank - Excessive Fee
PNC Bank - Excessive Fee
Hey PNC Bank. Are you frkg kidding me. I cashed a check today for $5500 at your bank to then deposit the cash in mine. Your staff charged me ONE HUNDRED AND TEN DOLLARS to cash my check. This has GOT TO BE ILLEGAL. That's OUTRAGEOUS. That's highway robbery and DESPICABLE.
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1 comment
#2022869

Yeah, their site tells explains this. I'm assuming, based on your ability to paw out this lame complaint, you have the ability to use the internet.

With that knowledge, you had a choice, you could have told the person who wrote you the check that you wanted cash OR asked them to do an ACH transfer(assuming you have a bank account) OR deposit it into your bank account, assuming you have one.

YOU made the choice to play their game. Time to act like a REAL man or woman and accept the consequences of your choice.

ID
#2561105 Review #2561105 is a subjective opinion of poster.
Location
Boynton Beach, Florida
Loss
$110
Preferred solution
Full refund

POOR CUSTOMER SERVICE

VERNON. NJ; AND SPARTA, NJ HAVE VERY POOR CUSTOMER SERVICE. WOULD NOT SPEAK TO ME WHEN I CAME TO OPEN AN ESTATE ACCOUNT, ONE HAD APPOINTMENTS ALL WEEK IN VERNON NJ BRANCH. VERY RUDE. WHEN I CALLED BANK TO HAVE SOMEONE EXPLAIN THE OPENING OF AN ESTATE ACCOUNT OR MY SISTERS ACCOUNT NO ONE CALLED ME BACK

User's recommendation: DONT GO TO PNC BANK OR USE THEIR INVESTMENTS.

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ID
#2558199 Review #2558199 is a subjective opinion of poster.
Location
Sparta Township, New Jersey
New Reviewer

Pnc atm not working

The ATM machine located at 5150 Sinclair Lane touch screen was not working today I reported it to a employee inside the store who worked at customer service he was so disrespectful to me when I told him about the ATM machine he said there was nothing he could do about it but put a out of order sign o it and Im sure there is a service number that he could have called I will never visit this location ever again. There phone number 410-483-**** Va Thank you

User's recommendation: Better customer service needed at this location.

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ID
#2557227 Review #2557227 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I am customer Of PNC Bank for over 50 years but on May 1, 2021 Tried to Cash a PNC Pension Check in Lakewood Ohio . I was visiting relatives and could not cash my check in Pittsburgh, Pa . So I went to PNC Bank in Lakewood or Westlake Ohio. Had to Enter Bank and they...
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ID
#2539886 Review #2539886 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Add card to apple pay card is to faded to read

Time is a persons greatest gift from the creator you can get in a car crash and die, you know how life is. If you cared about me I wouldnt of been upset to now waste even more calling or having to deal with calling ever business to change my number. I mean just courteous to have your people that are working are getting paid to do this if I was truly a good Bank your not hiring a human to do work which is the most discussing thing an Entity that has no breath they cant speak to me does the AI need to eat breath and *** if so let me speak to me.
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ID
#2530583 Review #2530583 is a subjective opinion of poster.
Cons
  • Time
New Reviewer

Mortgage paid and never cancelled at County level

My mortgage with former fiancé was paid off by a line of credit in his name only. He defaulted on line of credit and PNC foreclosed on mortgage which was attached to me. Never appeared on my credit report. My current underwriter found mortgage as foreclosed against me. I have been trying to resolve this since 4/3. As of 4/30, I will lose $4600 deposit, house I am trying to purchase and my daughter , whose house closes 4/7, will be in a hotel at $100 per nite since this home was to be her new residence. Call after call after call and no answers.

User's recommendation: Don't use this bank.

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2 comments
#2007290

So you were not responsible to verify your past mortgage was actually paid off.. I'm sure they did everything to prevent this foreclosure...

But NOW you want them to jump cause you need something.

Lesson learned on your part... Now wait

#2007432
@PissedConsumer2007290

It was done at the bank!!!! AND they verified it!!!

I need it in writing!!! Now.....go take a nap!!!

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ID
#2524316 Review #2524316 is a subjective opinion of poster.
Cons
  • Awful customer service
  • Pnc will not fix their mistakes
Loss
$4600
Preferred solution
Letter from PNC stating mortgage paid
New Reviewer
Several months ago I filed 2 dispute/chargebacks from 2 charges on my credit card account with PNC bank. I submitted two documents to the dispute department months ago and they contacted the merchant's bank for response. Now keep in mind these were charges that were...
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ID
#2522680 Review #2522680 is a subjective opinion of poster.
Loss
$700
Preferred solution
Let the company propose a solution
When I was traveling PNC bank lowered my CC limit to what was owed at the moment. They did not notify me in any way that they were doing so. When I left I had a $26 positive balance. The problem is that all the charges on the acct. were not logged in by the merchants...
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1 comment
#2006881

So your account had a $26 balance and four charges not yet listed. What had your credit limit been and what did they lower it to?

ID
#2522144 Review #2522144 is a subjective opinion of poster.
Pros
  • Some of the call center staff seemed genuinely empathetic
Cons
  • Leave their customers high and dry
Preferred solution
Let the company propose a solution

Customer Support

The customer service agent was disrespectful and condescending. He was never able to resolve my issue and said it wasn't possible. Then after another hour of clicking around on the website, was able to figure it out myself. The whole time I was talked down to as if I was stupid for not understanding how their terrible website works.

User's recommendation: Go elsewhere.

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ID
#2520608 Review #2520608 is a subjective opinion of poster.

PNC holding money from families during pandemic!

My mother passed away in 2016. Because of a medical condition before death she did not add another person on her checking account. I was told after 3 yrs the money would be sent to the state, at which time the family could claim the money. Now 5 yrs later we are still waiting. No one will give you a direct answer. And, PNC is collecting interest on my families behalf.

User's recommendation: DO NOT BANK WITH PNC.

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ID
#2510603 Review #2510603 is a subjective opinion of poster.

Complaint

I went to three different pnc banks that day because i wanted to switch my bank account to pnc, although after being treated rudely by an employee. I will look for a different bank that is kind and would like my business.
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ID
#2472378 Review #2472378 is a subjective opinion of poster.

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