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3 years after opening a high interest bank account, I received a letter stating my account is inactive because I never contacted the bank. I called the bank and after 3 hours was told that unless I contact the bank every 3 years my account would be inactive and the funds would be turned over to the state.

I told them this was ridiculous as I have many accounts with many banks, some over 25 years old, and never had I had to contact them nor have my account get inactive.

I asked them to close the account but because they have a limit on the amount that could be transferred to another institution, they said they would have to issue a check, which I agreed to only because they promised to overnight the check.

2 days later, and not having received the check, I called PNC, and after another hour wasted, I was told that they do not overnight checks. They said it would take 5-7 days for them to process the check.

They would forfeit any interest earned for the month, and the rude rep I spoke to refused to give me her name.

PNC is a joke. I will never ever open an account with PNC.

Monetary Loss: $100000.

Preferred solution: Apology.

Location: San Jose, California

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